We are making important updates to how certain features in Adobe InDesign are supported. Without the update, certain features may not function as intended in some versions. To ensure a smooth and uninterrupted experience, we have released critical hotfix updates for the impacted InDesign versions.
Update the App
Try out the latest Features and Enhancements in InDesign.
What you need to do:
Please install the appropriate hotfix version by following these steps:
Open InDesign and go to Help > About InDesign to check your current version
Open the Creative Cloud Desktop app
Go to the Apps section
Find the InDesign card and click the three dots (•••)
Select Other Versions
Locate the latest version available for your InDesign release
Click Install
We understand this may require a few extra steps, but applying the hotfix update is important to maintain full access to all features.
Let us know if you have any questions.
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
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I contacted you yesterday following the crash and loss of critical work and Deepak cut me off having put extra files on my computer without consent - I asked for a list of file names so that I could delete them and I asked for guidance on restoring lost image links. The missing font issue I fixed myself. Shocking support. Your hotfix for me does not show other items in the dotted menu. I've restarted the mac and things like central alignment, layering and other essentials simply do not work. I should have gone to press yesterday with our main magazine and tomorrow with our suppliment and nothing is working! Step up and support your customers! I have not received a single correspondence from you on this and I've even filled in the feedback - which as you can surmise wasn't great.
I'm really sorry to hear about your experience and the trouble you've been facing with InDesign. I checked on this, and it looks like your previous case was closed after things started working again following a restart, but I'd still like to make sure everything is running smoothly for you now. Could you please confirm the version of InDesign and macOS you're currently using?
Please also try manually resetting InDesign preferences and then relaunching the app to check if your tools and alignment functions are restored. Ref: Reset InDesign Preferences.
If the problem continues, please share a short screen recording or a few screenshots showing what's missing, so I can look into it further.
I am lost so am coming here and hope you can help.
I am on the community page; it says "Welcome to the Community." But, I >do not see< anything to clock on to ask a question to the InDesign community.
I came to the Community page via the Help menu in InDesign on Creative Cloud. All I see are questions, not where to post a question.
I have to say that, while I come to the Community infrequently, the screen appearance often changes in between and I have to figure out how to post a question every time. I am desperate for consistency.
Nah. Rather than upvote this I'll just tell you this isn't helpful at all.
What features are you disabling without this (mandatory? compelled?) hotfix?
For that matter, what, if anything, are you actually fixing with this hotfix?
This post has been up for three weeks and you're playing the sphinx about this.
I've got production clients running IDCC 2024 because the latest version of InDesign is so problematic.
Are you going to break their older, functional version of InDesign because they don't want to deal with the bugs and performance problems of the new one? Do you really think that's going to help?
I've already got clients asking me about alternatives to InDesign because they're tired of the problems they're having. This kind of messaging doesn't make advocating for Adobe and supporting my clients any easier.
Please. Come clean. So we can come clean with our clients.
We're sorry if the messaging caused any confusion. We’ve recently updated our apps to align with enhancements made to our backend infrastructure, which manages the visibility of certain features within the app. These updates were essential to ensure a seamless and reliable experience.
The original post is from 21st of August, which is way after the release date of 20.5. I have 20.5 installed and the Cloud Client doesn't offer an update, also no hotfix. So what version are we supposed to update to?
Thanks for reaching out. If you've already updated InDesign after August 28th, you should be all set, no further action is needed. This post was mainly to inform users about a backend change that could affect how certain features work in older installations. Reinstalling or updating ensures that these backend updates are properly applied. We always recommend staying on the latest version to make sure your app continues to run smoothly with full feature access.
Something is strange about the wording of this message. At first you say, "We are making important updates to how certain features in Adobe InDesign are supported." So the update fixes HOW certain features are supported. So this is not a bug fix.
But then you say, "but applying the hotfix update is important to maintain full access to all features" – so that kind of sounds like it is a bug fix.
Anyway, can we have a few more details about what this hotfix does to InDesign, so we can decide whether we really want to install it or not?
The message states that "without the update, certain features may not function as intended," which implies that the update is crucial for the software to work correctly. However, it then calls the update a "hotfix." A hotfix is typically a patch for a specific, urgent bug. The word "critical" is used, but the overall message is unclear about what, exactly, is being fixed. It doesn't specify which features are impacted or what the specific problem is.
This creates a contradictory situation where a "critical hotfix" is presented as a necessary measure for future functionality, rather than as a solution for a current, known problem. This leaves the user wondering if the software is already broken, or if it's an update to prevent it from breaking later. The lack of specific details makes the announcement vague and potentially concerning to users who rely on the software for their work."
Thanks for calling this out. To clarify, the hotfix is not just a bug patch but an important update to ensure that all current features in InDesign continue to function properly moving forward. Some underlying platform changes mean that without the hotfix, certain features may not behave as expected in older versions.
So while the wording might feel like a mix of 'critical' and 'hotfix', the key point is that installing it makes sure your version stays stable and fully functional. If you're already on the latest major release, you're covered, but if you're on one of the impacted versions, applying the hotfix will prevent any interruptions.
I'd recommend updating through the Creative Cloud Desktop app to stay on the safe side.
I work on 4 magazines a month by myself and can't afford crashes, corrupting or damaging files or spend time troubleshooting....
I export and then update text on Google drive using a plugin called Docsflow.
Usually it's when I'm updating or tweaking the text that's linked, that crashes that occur.
Sometimes the crashes are random. I usually have 3 magazines open simultaneously. Please may i have some sound advice on how to manage? I have fonts that are all fine.
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