Data merge issues when upgrading to InDesign 19.4

[info@komunikando.org]

Today I updated indesign to version 19.4. When I use the databases for the data merge function with linked images within the database, a message tells me that the images are not reachable. The files I’m working on, including databases and images, are in the Dropbox folder. I downgraded to version 19.3 and everything worked again. Can anyone help me?

{Reanmed By MOD}

[rob day]

Hi info@komunikando.org , Make sure your Dropbox Syncing preference is not set to Allow Dropbox to free up hard drive space (online only)

[leo.r]

It appears to be a bug in 19.4 - another user has just reported exactly the same issue (and solution):

https://community.adobe.com/t5/indesign-discussions/data-merge-working-path-not-working-anymore-on-m...

[Rishabh_Tiwari]

Hi ,

I am getting this checked by the team and will update the discussion as soon as I hear from the team. Can you also share the file with us for testing? You can add the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

Thanks

Rishabh

[BACnOAK]

This is also happening on the Mac, and that looks to be a PC path. Is there a Mac workaround? Also, I put a ticket in with Adobe regarding the problem.

[mikedoesthings]

Hey man, after banging my head against the wall for an hour, I finally found this thread. This workaround also works on macs. Go into your apps folder. Open Adobe Indesign 2024 > Resources > Cookies. Then delete or rename. That solved the issue for me. 

[guissantos]

It solved when I renamed it. Thanks it was driving me crazy.

[info@komunikando.org]

Problem solved, thanks!!!

[Sanyam Talwar]

We are currently looking into the issue.
Workaround - Deleting or Renaming "ENABLE_POSIX_PATH" available at "<Install Dir>\Resources\Cookies\ENABLE_POSIX_PATH"
Please comment if this resolves the issue.

[Jort3710697523lg]

Thanks, that solved my issue (on mac)

[Brittany234978787m4a]

this worked for me and another team member

[chadvincent]

This worked for me as well. Thank you.

[simb25428944]

It's ok for me but just by renaming. If i delete "ENABLE_POSIX_PATH" from the folder, it doesn't work.
Thanks.

[Erin32853409dfw5]

Renaming (not deleting) worked for me too (Mac). 

[anna1234_2025]

I cant find this location on my mac - can we have the specific folder locaiton?

[Robert at ID-Tasker]

I cant find this location on my mac - can we have the specific folder locaiton?

By @anna1234_2025

https://helpx.adobe.com/uk/indesign/kb/user-dictionaries-missing-hfs-path-dropped.html

[anna1234_2025]

I tried this but the dicitonary is fine - cant find the cookies folder in resources folder. Even file searched in the whole indesign folder "ENABLE_POSIX_PATH" with nothing coming up 😞

[Robert at ID-Tasker]

@anna1234_2025

It's not about dictionary - it's a general article explaining HSF and POSIX situation. 

You need to download a package and unZIP its contents. 

[Michael Lande Publicis]

/Applications/Adobe\ InDesign\ 2024/Resources/Cookies/ENABLE_POSIX_PATH

[Henri36655125at8n]

Hi, 

I use a lot of data merge to load differnet PDF Files into Indesign, but they stopped working. There were all still working last week and now ... 👺

I used the following syntax:

Macintosh HD:Users:max:Documents:24 Indesign:20 Labels:Final_Test:Master- A5 - V15_K0.pdf

Today, it tells me that it can not find the file anymore. If I copy the path in indesign, I get the following result:

/Users/max/Documents/24 Indesign/20 Labels/Final_Test/Master- A5 - V15_K0.pdf

This path also does not work, when I put it into my csv file.

Users:max:Documents:24 Indesign:20 Labels:Final_Test:Master- A5 - V15_K0.pdf

also dont work

I noticed that it would work like this, if the file is in a subfolder of the indesign file

./Final_Test/Master- A5 - V15_K0.pdf

but i dont have this file an a different folder. 

./../20 Labels/Final_Test/Master- A5 - V15_K0.pdf

does not work. 

Any ideas? I feel like there was a recent update on adobes or apples side that it stopped working now 😕

[leo.r]

your versions of InDesign and macOS?

[Henri36655125at8n]

Mac 11.7.10

Indesign 19.4. (update today, I guess issue was present after update)

[leo.r]

Indesign 19.4. (update today, I guess issue was present after update)

By @Henri36655125at8n

and if you revert to the previous InDesign version you were using (I guess 19.2 or 19.3), will it fix the issue? you can do it from Creative Cloud app:

[Henri36655125at8n]

Downgrade to 19.3 solved the issue. As I dont know how to write a bug report, I guess somebody will do. It would be nice to get an update on this thread, if it was fixed (or how the new system works).

[leo.r]

Downgrade to 19.3 solved the issue. As I dont know how to write a bug report, I guess somebody will do. 

By @Henri36655125at8n

You can submit bugs here:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

If this indeed is a new bug in 19.4 then quite a few users will be affected soon.