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Epub Interactivity Preview and Media Panels Frozen/Unresponsive/Blank

Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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Hi there,

 

Essentially my epub interactivity preview window, media palette, and publish online window freeze/show up only gray/unresponsive. I've seen others have the same issue some outlined here here and here. I tried to follow some of the steps in the replies to previous posts, specifically deleting/renaming some folders but those folders do not exist within my Library > Adobe folders (images below).

 

The only fix that ~sometimes~ works (not always) is a complete restart - it has to be done multiple times. Deleting preferences helps short term, but the issue always arises again after a few previews. I also have uninstalled Indesign more times than I can count and again, eventually the issue comes back. It's not the file, because it has happened with different projects and some of my work colleagues have had the same issue as well and as stated, others within this forum have had the same problem. It's so frustrating and I don't know what else to do. 

 

I'm currently on Mac OS 13.2.1 and Indesign 18.1.

 

Here's the Library > Adobe folders that are missing the CEP folder and extensions folder within UXP.

 

Screenshot 2023-03-07 at 2.28.16 PM.pngScreenshot 2023-03-07 at 2.28.29 PM.png

 

Thanks for any help/insight.

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Bug , EPUB , Publish online

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correct answers 2 Correct answers

Community Expert , Mar 08, 2023 Mar 08, 2023

If this is happening over and over again after resetting your preferences, I am going to guess that you have some kind of system issue that goes beyond any issue with InDesign.

 

As far as locating those folders/files, they may be hidden and you'll have to enable their display. I'm a Windows guy and I don't recall the command for that.

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Community Expert , Mar 08, 2023 Mar 08, 2023

Here's how to find the hidden Library files in Ventura (13.2.1):

 

https://www.drbuho.com/how-to/show-hidden-files-mac

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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If this is happening over and over again after resetting your preferences, I am going to guess that you have some kind of system issue that goes beyond any issue with InDesign.

 

As far as locating those folders/files, they may be hidden and you'll have to enable their display. I'm a Windows guy and I don't recall the command for that.

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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Here's how to find the hidden Library files in Ventura (13.2.1):

 

https://www.drbuho.com/how-to/show-hidden-files-mac

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