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Error while opening InDesign files: "Unable to complete your request due to database error."

New Here ,
May 06, 2025 May 06, 2025

After several hours of work, my file no longer opens. It says, "Unable to complete your request due to database error."

 

Are you able to help me? You will find the file in this link.
https://drive.google.com/drive/folders/11-G1aR4UuzS-6zX3AiY3KsEGRec6M1ft?usp=sharing

 

Thank you very much for your reply.

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Community Expert ,
May 06, 2025 May 06, 2025

I'm on my phone so can't help you directly, but please try this: 

 

http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html 

 

If it won't help, then it means that your file is extremely corrupted. 

 

Do you have a backup copy? 

 

Or do you use some kind of cloud service? Some of them offer versioning automatically. 

 

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Adobe Employee ,
May 06, 2025 May 06, 2025
LATEST

Hello @Andrea_Volc�n Variya7354,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in InDesign when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/43coEDo) to see if it resolves the problem.

 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

 

Anubhav

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