Inspiring

Answered

InDesign 19.5.2 : Error encountered while reading TIFF image.

Forum|Forum|3 years ago
October 26, 2022
10 replies
22798 views

I try to place TIFF images rendered from Blender and get the error "Error encountered while reading TIFF image. Image may be damaged or incompatible."
While this was no problem at all in all previous versions of Indesign (2022, 2021, …) version 2023 can't handle them anymore. Also opening files previously created with version 2022 containing those tiff's can be openend, however, I get errors trying to make pdf's and they show grey.
Open them and resave in photoshop, without changing any settings, solves this issue, however, I have hundreds Indesign files containing much of those files.

The TIFF's are saved with zip compression, since all others (LZW, No compression) gives me images where the transparency is shown black, so no option for me.

In the future I can use other file formats for my render, but I would like to continue use my old TIFF's.
I attached 1 example image.

notebook_A5_hc_wire-o.zip

Correct answer Sanyam Talwar

The fix of the issue is now available in the latest InDesign 2024(v19.5.3.144). We recommend you upgrade to the latest version for the fix.

If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

—

Sanyam Talwar

C

cyclopsdx

Inspiring

2025 v20.3.1 is not running properly. There is another thread where users are having issues with the software running extremely slowly and I am personally having issues with text block selections and general responsiveness. See here.

2025 is quite possibly the worst update I have ever installed. It must be 3 or 4 fixes in and still not functioning smoothly.

S

Sanyam Talwar

Correct answer

Community Manager

The fix of the issue is now available in the latest InDesign 2024(v19.5.3.144). We recommend you upgrade to the latest version for the fix.

If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

—

Sanyam Talwar

J

JeffLambertprof

New Participant

I don't see this update on my account, is this normal?

J

JeffLambertprof

New Participant

Sorry, now I see it.

Abhishek Rao

Community Manager

Hi everyone,

Could you check if your issue matches what's discussed in these threads?

Solved: InDesign 19.5.2 issue - Adobe Community - 15124285

InDesign 2024 "Error encountered while reading tif... - Adobe Community - 15121997

I’d recommend updating InDesign to the latest 20.1 version and testing again to see if that helps.

Let me know how it goes!

^
Abhishek

A

avril.p

Participating Frequently

I'm trying to export my document through the "print booklet" function, but I keep getting the error message "Error encountered while reading TIFF image" which is preventing me from exporting. I've exported documents like this many times before and never had this message. The other thing is, I don't have any TIFF images in my document that I can see, so I have no clue how to find which image is problematic or how otherwise to solve this problem.

Willi Adelberger

Community Expert

Did you save the tiff on a cloud drive like dropbox? Then make the image offline available before using it.
is it possible to open the tiff in Photoshop? Open it and resave it as tiff or psd.

A

avril.p

Participating Frequently

Hmm, I don't have any image files in the cloud, and none of them are tiff which is what confused me. I'm also not sure which image is the one causing the error message...

P

pcfiles

Participating Frequently

I get the same error after upgrading indegisn but it is happening when the file I open has an .eps file, not a tiff!!!!!

Robert at ID-Tasker

Brainiac

I get the same error after upgrading indegisn but it is happening when the file I open has an .eps file, not a tiff!!!!!

By @pcfiles

Yes, because this error is related to a TIFF stored in the EPS file.

P

pcfiles

Participating Frequently

The problem with that train of thought is that the .eps files that I get the error on are straight VECTOR files, nothing else! There is no tiff stored in the eps file. They are strickly full vector files only!!!

It is a bug in inDesign... once I updated to the next update that just came out, the error stopped!!!

R

Richard Potter

New Participant

I just updated to 19.5.2 and now I have problems opening InDesign files, with TIFF images not loading. Can you recommend a solution or workaround? Please advise -- Richard

Barb Binder

Community Expert

Hi @Richard Potter:

If you think the issue is specific to 19.5.2 you can roll back to 19.5.1 in the CC Desktop app. Locate InDesign 19.5.2 in the right column, click the 3dot button > Other versions and click Install next to 19.5.1.

Alternatively, we get reports of corrupt preferences after updates so you could try rebuilding cache/prefs first:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

~Barb

~Barb at Rocky Mountain Training

R

Richard Potter

New Participant

Hi, I rolled back to 19.5 and that works perfectly. There must be a gremlin in the 19.5.2 that interferes with InDesign opening files with TIFF images in them.

Thanks for your help!

— Richard

John Beeckaert

Inspiring

Hello,

At the office I updated to the latest version for Adobe InDesign CC 2024, namely 19.5.2. I got many errors regarding "TIFF file could not be read" … or something like that. Something I've never encountered before. I reverted back to the previous InDesign CC 2024 before the latest update and I didn't have the problem anymore.

In my research I noticed it was due to .eps files that were linked. Files that have existed for ages and didn't seem to trigger errors. The files are linked from our server with the smb:// problem.

Yes I know … working on a server is "tricky", but we have about 100 TB of data stored on your servers. And yes, … EPS is outdated, I know that also. I copy my INDD documents always to my desktop to work on them, and copy them afterwards back to the servers. So, no I do not work on the server itself in InDesign, only the images are linked from the server.

I'm only wondering if something has gone wrong with the latest update for InDesign CC 2024, as I only have the issue with the latest version of CC 2024. We do not use CC 2025 yet.

Brad @ Roaring Mouse

Community Expert

There have been other similar reports, yes.

K

Karen232123848127

New Participant

My InDesign 19.5.2 suddenly can't open ALL files properly. It kept saying "Error encountered while reading tiff image" even when there's no tiff in the indd document. All images and text disappear. It may reload the image if I relink it and resave the file. But I can't do this to ALL my files which have numerous images in them.....

I'm still using my 11.4 MacOS. So I can't update to the latest InDesign app just yet.

Help, please!

Abhishek Rao

Community Manager

Hey everyone,

Check if your issue matches this thread: Solved: InDesign 19.5.2 issue - Adobe Community - 15124285. If it does, try the suggested fixes and let me know if they help!

Also, updating to InDesign 20.1 might resolve it, give it a try and see if that works.

Looking forward to your update!

^

Abhishek

K

K159

Inspiring

When will this terrible bug be fixed?

Using a different file format or relinking is just a temporary workaround. As long as InDesign supports the EPS format, this issue shouldn't exist.

The 20.x version is also unstable, so we can't use it yet.

Please roll back to version 19.5.1 as the base and release an update as version 19.5.3.

Willi Adelberger

Community Expert

Are the images saved on a cloud service like Dropbox?

jocstone_meAuthor

Inspiring

No, either on the local hard drive or server, all with same errors.

Willi Adelberger

Community Expert

But the question is: Belongs it to a drive which is part, even the local one, of such a service?

Eric Dumas

Community Expert

Except Tiff, only png files will support the transparency function you are looking for.

Regarding the existing tiff files, the only think I could think of is to use in Photoshop an 'automated Save As'

From the File menu > Script > image processor.

You can select a folder, set every image to be resaved as a tiff, with the same name, size and location.

I downloaded the tiff file you shared and was able to place it in a new InDesign document, no errors. I use the version 17.4 x64 but it did not work with 18.0 x64.

Something to report to Adobe InDesign (uservoice.com)

jocstone_meAuthor

Inspiring

Thank you for helping looking into this!

For now, all my new renders are being saved as webp files, which Indesign apparently accept with no problem. And even with 100% quality they are so light.
I am aware of the batch, image processor possibilities in photoshop, and I use this whenever I need to work on an older file with tiff images linked to, however, greater would be if this bug (at least I think it is) is fixed, so I can continue work without resaving files.

I reported this issue yesterday on uservoice and it seems to be "under review", so fingers crossed 🙂

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