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Kufer34977554222z
Participant
October 24, 2024
Question

InDesign 20.0 Crashing When Accessing "Layout" Menu in Specific Documents

  • October 24, 2024
  • 2 replies
  • 702 views

Since the latest update of InDesign (v 20.0) the following error occurs in certain documents (not all):


If I want to change the margins on certain master pages that I have created via “Layout”-“Margins and Columns”, this does not work.

Immediately after clicking on “Layout”, InDesign hangs up completely, the window with the error report appears & InDesign crashes completely.

 

 

<Title renamed by MOD>

 

    This topic has been closed for replies.

    2 replies

    N
    Nij5C0C
    Participant
    December 20, 2024

    It's not just MAC isers, it started happening to me last week on Windows 10 Pro, I upgraded to Win 11 Pro but the issue remains. If I revert to a previous version then I won't be able to open any of the files I have created in the past week.

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    December 20, 2024

    @Nij5C0C

     

    You can either export them as IDML - from 2025 - or 2024 should show you a message if you want Adobe to convert them for you.

     

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    October 24, 2024

    Mac platform? 

     

    There are A LOT of posts from Mac users with wast range of problems with the latest version of InDesign. 

     

    If you don't have time for finding a solution - please downgrade to 2024. 

     

    But if you would like to try - you can start from resetting preferences and limiting number of installed fonts. 

     

    E
    erict77615109
    Participant
    November 12, 2024

    I'm experiencing the same issue. I can have 9 master pages, but when I add a 10th master page, if I'm on that 10th page and click "Layout" the application crashes.

      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      November 12, 2024

      Hi @erict77615109,

       

      Thanks for reaching out and sharing your experience. To help troubleshoot, could you confirm the operating system you're using? Also, is this issue happening with all files or specific ones?

      Please try disabling the Contextual Task Bar (guide: https://adobe.ly/3Z3Ii3A) and see if the crash persists when accessing the "Layout" menu.

      Let me know how it goes or if you have any more details to share!

       

      Best,  
      Abhishek Rao



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