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xtinnna2
Participating Frequently
January 10, 2020
Answered

InDesign 2020 crashing while working with Text

  • January 10, 2020
  • 18 replies
  • 11855 views

Every time I try to COPY, CUT or PASTE text, InDesign crashes on my MacOS Catalina. I am using the most up to date version (15.0.1) but it was also happening with the previous version as well. 

 

UPDATE: I realize this occurence only takes place with the INDD specific file I am working on. I tried packaging the file and reopening it as IDML and the problem went away.  However, the fonts and styles were all gone even though they were included in the package. 

 

Because the original INDD file has private information, I went ahead and replicated the it, replaced all text with placeholder text, packaged the file here for anyone who wants to help investigate. The included INDD is identical with the original (except in text) and has the exact same crash issues mentioned above. They also include all original fonts (Montserrat-Light, Montserrat-Regular, Fira Sans-Light, Fira Sans-Regular). 

 

I've emailed the file to Adobe to see if they can troubleshoot. If you have any suggestions in the meantime, please let me know and I'll test out your suggestions. Appreciate any help!

 

https://cutit.org/yJv8P

 

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Srishti Bali

Hi All,

 

Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update your InDesign to v15.0.3 to get this fixed.

Here's a link with more details: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/37443781-indesign-crashes-when-editing-text

 

Regards,

Srishti

18 replies

C
CamiloU
Inspiring
March 9, 2024

For months now, on different computers and different operating systems (Catalina and Ventura 13.6, now ID 19.2) I have always had problems when I try to intervene the table of contents. Just using delete on a word aborts. Cut, copy-paste, same thing. This happens in TOCs that do not handle more than half a dozen styles.

I have followed all the cleaning steps. Resetting the preferences, renaming the files in Library (Cache Data and Roaming Data) and nothing works, the same as exporting as IDML.

The problem now seems more severe. The ID freezes after a crash and I always have to restart the computer. If I try to use recovered files it does not open them. The machine freezes completely with ID.

I have replaced fonts but this persists. There must be a reason. Either ID or my computer (Dropbox, KeyboardMaestro, no plugins).

I have sent dozens and dozens of crash reports to Adobe when it aborts and have never gotten a response.

My thought now is whether it is worth setting up a completely new ID. Mr Laubender states that if deleting cache and roaming persists the problems are not an ID problem. That is why I have not progressed on that step mentioned.

Thank you.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    March 11, 2024

    Hi,

     

    We're sorry to hear about the trouble. To get this checked by the team, I'll need a few more details like:

    -Sample file for testing.

    -Steps to reproduce the issue

    -System logs.

    -The current version of InDesign & OS in use. 

    Please try reproducing the issue and once InDesign crashes, please take note of the time stamp and share the logs with us through a private message by clicking on my name. You can add the log file & sample file to a shared location like Google Drive or DropBox and share the link with me.

     

    We'll try our best to assist.

     

    Thanks

    Rishabh

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    May 28, 2020

    Hi All,

     

    Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update your InDesign to v15.0.3 to get this fixed.

    Here's a link with more details: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/37443781-indesign-crashes-when-editing-text

     

    Regards,

    Srishti

    R
    rrrosegregoryyy
    New Participant
    June 12, 2020

    Hello, 

    I have updated to v15.0.3 and this issue is still happening. It happens with a few different files. I've tried clearing the recovery cache and the file preferences cache and it's still happens. Can you please help?

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    June 18, 2020

    Hi there,

     

    Sorry to hear about this trouble. We have recently released an update for InDesign 2020 (v 15.1) which contains some stability fixes. If you are not already on v15.1, then we recommend you to update to latest version and let us know how it goes. 

     

    Regards,

    Srishti

    B
    brilliant_hands5E63
    New Participant
    April 13, 2020

    Same thing is happening to me. Every time I copy, or click on the paragraph styles, InDesign crashes.

    I'm working on a book on a deadline and having to recreate everything is really stressful. Please help.

    N
    nicolaj32939616
    New Participant
    February 7, 2020

    Newly installed Indesign text tool crashes the program when using documents created in older version.

    I have installed twice and use a PC.

    How is this fixed?

    Steve Werner
    Steve Werner
    Community Expert
    February 7, 2020

    I would start by restoring your InDesign preferences:

     

    www.rockymountaintraining.com › Adobe InDesignAdobe InDesign: Rebuilding Preferences and Cache Files ...

    N
    nicolaj32939616
    New Participant
    February 7, 2020

    Thank you I will try!

    H
    Håvard Graudo
    Inspiring
    February 6, 2020

    xtinnna2,

    did you before trouble set in, delete any of the Alternate Layout pages in your document? I am struggeling with the same issue and some clues may indicate that deleting [alternative layout] pages might be involved in triggering this.

    H
    Håvard Graudo
    Inspiring
    February 7, 2020

    I think I have narrowed down what triggers this. See this thread:

     

    https://community.adobe.com/t5/indesign/indesign-2020-v15-01-makes-corrupt-documents-linked-to-alternate-layout/m-p/10908624?page=1#M174552

     

    I have no fix though for a document that is already corrupt. We have stopped using the "Copy Text Styles to New Style Group" feature as it seems to be one of the necessary steps for triggering it. And we can manage without in our workflow.

    L
    Laubender
    Community Expert
    February 4, 2020

    I also see that in the crashing document of xtinna2 there is a very strange value for the tint of the shading color for paragraph shading: -1 % ?!

     

     

    Unfortunately fixing this in the paragraph style is not the solution for making this document more stable. Did some tests:

    I changed the name of the paragraph style "Basic Paragraph" to something else and enabled paragraph shading for a moment and disabled it. Now the tint of the disabled shading is showing as 100%.

     

    After that I could export the document to IDML. But exporting a text frame to IDMS will still crash InDesign.

     

    FWIW: Another screenshot showing the alternate layouts of the document together with the Paragraph Styles and Character Styles panels from my German InDesign 2020 on Windows 10:

     

     

    Regards,
    Uwe Laubender

    ( ACP )

    H
    Håvard Graudo
    Inspiring
    February 4, 2020

    I can see you are using Alternate Layout in your document. I am quite sure this is a bug introduced in InDesign 2020 that manifest itself somewhere when using Paragraph and/or Character styles, and using Create Alternate Layout, possibly also involving "Copy Text Styles to New Group". It seems you are also using all of those.

     

    I was able to open your file – mine usually just throws a endless spinning beachball of death, but sometimes I can do a little before they die.

     

    We are making a lot of InDesign documents that are all good in v2020, but the "Create Alternate Layout" is toxic!

     

    Unfortunatly I have no solution (other than try to use v2019 to "convert it"). Here is my description of the same bug:

    https://community.adobe.com/t5/indesign/indesign-2020-v15-01-makes-corrupt-documents-linked-to-alternate-layout/m-p/10897888?page=1#M173812

    L
    Laubender
    Community Expert
    February 4, 2020

    Hi Håvard_Graudo,

    thank you for the analysis. Indeed our OP, xtinna2, is using alternate layouts. Just inspected the document again.

    Also with a folder for paragraph styles that is using the name of one of the alternate layouts.

     

    And also Zack says that he is using alternate layouts.

    All in all you are on to something!

     

    Did you do a bug report at InDesign uservoice?

    https://indesign.uservoice.com/

     

    Regards,
    Uwe Laubender

    ( ACP )

    H
    Håvard Graudo
    Inspiring
    February 4, 2020

    Uwe,

     

    Thank you for reaching out. I first tried to talk to support, but that did not lead anywhere useful.

     

    I have sendt a sample file to corrupt_indesign_docs@adobe.com as I was advised after posting here. Should I also file a report on the link you provided?

     

    L
    Laubender
    Community Expert
    January 30, 2020

    Hi Zack,

    try to place the IDMS snippet file with a new document open.

    The stored items should load into your cursor. Just like you place an image.

     

    Don't try to open the IDMS file.

     

    Regards,
    Uwe Laubender

    ( ACP )

      Z
      Zack S
      New Participant
      January 31, 2020

      I was able to export about half my pages using this method. InDesign crashes after trying to export anything past page 12 (of 1 of 3 alternate layouts)

      L
      Laubender
      Community Expert
      January 30, 2020

      Hi Zack,

      that's really, really bad.

       

      Before you go on here:

      Quit InDesign.

      Save all your preferences and cached data.

      Best zip the folder for cache:

      [Username] > AppData > Local > Adobe > InDesign > Version 15.0

       

      Also zip the folder for preferences:

      [Username] > AppData > Roaming > Adobe > InDesign > Version 15.0

       

      Delete both Version 15.0 folders.

      Start InDesign 2020.

      Open your damaged document.

       

      Then try something new:
      Select something on the page and export the selection to the IDMS Snippet file format.

      If that will crash InDesign I see no way to restore your layout.

      If you could successfully export an IDMS file, place the IDMS file in a new document and check what's left of your original layout and formatting.

       

      In case of a crash remove both Version 15.0 folders again.

      Unzip the backup zip files to their corresponding InDesign folders.

       

      Regards,
      Uwe Laubender

      ( ACP )

      Z
      Zack S
      New Participant
      January 30, 2020

      @Laubender

       

      I went through all the above described steps; after removing the local/roaming InDesign files, my UI got very strange (defaulting to the touchscreen UX) and after tinkering with the settings to restore to the desktop version, I was unable to open any IDMS snippets. I received a notification that I was missing the necessary plugins, so I installed those via the Adobe installer agent.

       

      Once I got the IDMS snippets to load, I still lost all my font, color, and table formatting data. It is a small improvement but ultimately the same results.

      @federico_platon

      I am aware the Microsoft Surface Pro is far from the ideal machine to run, well, any Adobe program on. This is company PC that I was provided about 3 months ago when I was hired on to refresh their corporate brand standards. I installed all up-to-date Windows 10 OS software, as instructed by the Windows service technicians in conjunction with an Adobe service technician (I'm sorry I forgot their name). It worked fine up until Monday (1/27/20), shortly after a Windows OS update (Windows 10 Pro 10.0.18363) was installed.

       

      I also just tried reinstalling InDesign 15.0.0 but was met with the same results. Thank you for your assistance.

       

      Are there any other ideas I can try?

      L
      Laubender
      Community Expert
      January 30, 2020

      Hi Zack,

      try to export the document to IDML.

       

      Open the IDML file in InDesign and save it to a new name.

      Check the contents and formatting of the converted document.

       

      Regards,
      Uwe Laubender

      ( ACP )

      Z
      Zack S
      New Participant
      January 30, 2020

      @Laubender I just tried your suggestion and all my fonts, text formatting rules, tables, image bounding boxes have been changed to the point where the pages are almost unrecognizable. Aside from the textual content itself, I'm basically starting from scratch.

      Are there any other workarounds I could try? 

      F
      federico platon
      Brainiac
      January 30, 2020

      I am afraid there is not other option that export or save as IDML in order to remove file corruptions.

      Maybe you could just saved the file with another name and try to copy to a new file some contents, though I am not very confident about any success.

      I would try again (save as IDML as Uwe suggested you) on other more powerful PC.

       

      Your Surface pro 2 is a fancy item, somehow outdated (six years old), that hardly meets the current ID version system requirements. 4-8 GB of ram and a mobile intel i5 is at the minimum side. Also it came with windows 8.1 unless you have upgraded to Windows 10, is not compatible.

       

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