My InDesign auto-updated to 2021 (v16.0) overnight and this morning it simply won't launch. It get's to the "what's new" screen for a millisecond then crashes. Have tried uninstalling and reinstalling but same issue. Have now had to reinstall previous version (v15.1.2)... anyone else having this problem? I'm on a new 16" MacBook Pro (as of Jan 2020)... Adobe helpline are ignoring me!
We're sorry to hear about your experience. Please make sure you're using the latest version of Adobe InDesign for better experience and performance. Follow the steps shared inthis help articleto update your app.
If you still facing problems launching InDesign, please try resetting InDesign preferences by following these steps: For Windows-
Close all Adobe applications.
Go to Locations : C:\Users\user\AppData\Roaming\Adobe C:\Users\user\AppData\Local\Adobe
Rename InDesign folders to InDesign.old
Launch InDesign from CC.
For macOS-
Close all Adobe applications
Go to Locations: ~/Library/Caches ~/Library/Preferences
Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
Launch InDesign from the CC
Once you have tried the steps shared above, you can use the button shared below to launch InDesign:
**Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. This way, all your old settings will be saved in .old folders, and InDesign will recreate new folders with default settings.
For Advance troubleshooting for InDesign launch issues, you may try the suggestions shared onthis community postand share observations with us.
When the program auto updated it most likely used the option to "import previous settings and preferences". Traditionally using this option affects program performance and really should be avoided. Try deleting your InDesign preferences and see if that makes a difference.
To do so:
For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
Same here... updated to latest version and now it crashes on the initial startup page, and can't even be closed in task manager (using windows 10). Trying to reinstall previous version but that's not working either
For as long as I've had Creative Cloud, I've never been able to get InDesign to launch. It pulls up the loading screen but will stop there and crash. I also have Photoshop, Illustrator, Lightroom, and Premiere Pro downloaded and have never had this issue until I tried to open InDesign. I've tried everything the forums suggested before, and deleted and reinstalled Creative Cloud MULTIPLE times with nothing working. Help!
[Title edited by moderator for clarity. Was “InDesign”.]
InDesign froze today so I did a force quit (Mac Pro High Sierra). Relaunched the app and it comes up as a white screen with a spinny ball (see screenshot) and it won't launch.
I have done the following with no fix.
-Rebooted the computer
-Uninstalled InDesign (using Creative Cloud...see screenshot) and also had it uninstall preferences.
A deadline is on me, it's the weekend (Adobe Support is closed), so any help would be a big help. Thanks.
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