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J
joed66971253
Participant
July 28, 2023
Answered

InDesign Background Task Error

  • July 28, 2023
  • 2 replies
  • 4061 views

All of the sudden, when exporting to pdf, I'm getting a failure to export due to backgound task error. I've tried several things: turning preflight off, uninstalling/reinstalling Indesign, restarting, resetting all warning dialogues, copy pasting file into a new doocument, trial and error exporting after removing various contents of page and removing specific fonts. Can't seem to find the issue. Files were fine yesterday. Any thoughts??

    Correct answer joed66971253

    Scratch that- found the solution!

    2 replies

    J
    Jenflower
    Participating Frequently
    August 11, 2023

    I am suddenly having the same issue. How did you fix it?

    P
    pb.illustrates
    Participating Frequently
    August 12, 2023

    I don't know if your issue is the same as mine, but I think I've fixed mine now. This is how:

    The export was being held up by background tasks. The background tasks that couldn't be actioned were fonts trying to load (I could see this in the Background Tasks window) and I couldn't cancel the tasks, so I would have to close out and quit InDesign, then go back in and try again. I used the steps in this article: https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html and removed fonts that had a red spot next to them. It turns out I had double-ups of some fonts (I had them stored on my computer and was also trying to load them from Adobe Fonts) and the conflict was causing this background error. Now the font task is no longer happening because all my fonts have either been successfully installed or removed and I can export as normal. Hope that helps you!

    P
    pb.illustrates
    Participating Frequently
    August 15, 2023

    I take it back, it's still happening! Something wrong with the font, I can't figure it out.

     

    J
    joed66971253AuthorCorrect answer
    Participant
    July 28, 2023

    Scratch that- found the solution!

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 28, 2023

      Glad to hear you are able to resolve the issue. Please tell us the solution that worked for you which might help our customers who might experience the same issue mentioned in this post.

       

      Thanks,

      Harshika

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