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InDesign Background Task Error

New Here ,
Jul 28, 2023 Jul 28, 2023

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All of the sudden, when exporting to pdf, I'm getting a failure to export due to backgound task error. I've tried several things: turning preflight off, uninstalling/reinstalling Indesign, restarting, resetting all warning dialogues, copy pasting file into a new doocument, trial and error exporting after removing various contents of page and removing specific fonts. Can't seem to find the issue. Files were fine yesterday. Any thoughts??

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Import and export , Performance

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correct answers 1 Correct answer

New Here , Jul 28, 2023 Jul 28, 2023

Scratch that- found the solution!

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New Here ,
Jul 28, 2023 Jul 28, 2023

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Scratch that- found the solution!

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Adobe Employee ,
Jul 28, 2023 Jul 28, 2023

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Glad to hear you are able to resolve the issue. Please tell us the solution that worked for you which might help our customers who might experience the same issue mentioned in this post.

 

Thanks,

Harshika

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New Here ,
Aug 10, 2023 Aug 10, 2023

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I'm having the same issue, every time I try to export I have to close indesign and reopen. What was the solution?!

 

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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I am suddenly having the same issue. How did you fix it?

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New Here ,
Aug 12, 2023 Aug 12, 2023

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I don't know if your issue is the same as mine, but I think I've fixed mine now. This is how:

The export was being held up by background tasks. The background tasks that couldn't be actioned were fonts trying to load (I could see this in the Background Tasks window) and I couldn't cancel the tasks, so I would have to close out and quit InDesign, then go back in and try again. I used the steps in this article: https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html and removed fonts that had a red spot next to them. It turns out I had double-ups of some fonts (I had them stored on my computer and was also trying to load them from Adobe Fonts) and the conflict was causing this background error. Now the font task is no longer happening because all my fonts have either been successfully installed or removed and I can export as normal. Hope that helps you!

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New Here ,
Aug 14, 2023 Aug 14, 2023

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I take it back, it's still happening! Something wrong with the font, I can't figure it out.

 

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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Just turn it OFF. 

 

▒►ID-Tasker CS6 / CC- most powerful tool ever created for InDesign◄▒

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New Here ,
Aug 17, 2023 Aug 17, 2023

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Yes, I tried doing this, it didn't work!

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Community Expert ,
Aug 12, 2023 Aug 12, 2023

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https://creativepro.com/a-new-workaround-for-that-pesky-background-export-issue/

 

▒►ID-Tasker CS6 / CC- most powerful tool ever created for InDesign◄▒

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New Here ,
Aug 17, 2023 Aug 17, 2023

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I'm pretty sure the issue I'm having here is that my work computer (Windows) has the font PT Sans installed as .otf and my computer (Mac) uses .ttf

I can't change this because a) PT Sans appears to be a system font on my Mac and b) the entire network of computer at the company I work for seems to have .otf installed or used for whatever reason. So this happens every time I have to update an InDesign file that came from work and because PT Sans is the primary font of our main brand, this happens all the time! It's absolutely driving me mad, because I need to quit and restart InDesign every time I want to export something. There must be another way to fix this!! Help!

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