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karenh74245468
Participating Frequently
February 1, 2024
Question

InDesign blank window when switching displays

  • February 1, 2024
  • 43 replies
  • 14831 views

When having a file open in InDesign 2024 on my Macbook Pro (Sonoma 14.2.1 OS), close the lid, plug into my LG UltraFine external monitor and wake the computer up, the InDesign window is still open and all the tool bars are visible and working, but the area where the artwork is becomes black/blank and I can't see the work. I can see the bounding boxes if I select all, but no image or text. The window is entirely blank. The same thing happens if I'm working on my LG monitor, unplug the display and then open the Macbook to work. I always have my Macbook closed when plugged into the LG display and use both an external keyboard and trackpad. The solution is to always save, quit InDesign and reopen. If I go through that it works again. Is it a bug with Apple? Is it a bug with Adobe?

 

My LG firmware, OS and Adobe InDesign are all updated to the latest versions.

    43 replies

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    James233416792ln4
    New Participant
    April 25, 2024

    Also experiencing this issue, since updating to 2024 version of InDesign, as is our whole studio team. We are using new Apple monitors and macbook pros. The issue occurs equally using new Apple monitors and a BenQ monitor. Only solution we've found is to quit and reopen InDesign, which of course is not ideal. OS installed: Sonoma 14.4.1. Any updates on when this will be fixed? 

      eliasc61626777
      eliasc61626777
      New Participant
      April 25, 2024

      Have you tried just closing and re-opening the document itself instead of InDesign? That works for me.

        K
        karenh74245468Author
        Participating Frequently
        May 1, 2024

        Yes, for me too. I can close just the document and reopen and it usually works. If I'm in a pinch I can toggle the "Preview on CPU" on to see the artwork, but that preview mode is super glitchy when zooming in/out or moving objects around.

        I connect via the USB-C. Does anyone connecting with an HDMI have the same problem? I haven't tried that yet.

        S
        Stephen33645263lfvf
        New Participant
        April 4, 2024

        Any updates on this issue yet? I have all the latest software inc macOS Sonoma 14.4.1.

          S
          Stephen33645263lfvf
          New Participant
          April 4, 2024

          Just to add I am experiencing the same issue with Photoshop.. and Illustrator flickers and glitches when i move the mouse. The problem occurs when switching monitors or when i wake my macbook after lunch on the same monitor. I have to completely restart as the glitches persists after just a software restart.

            eliasc61626777
            eliasc61626777
            New Participant
            April 5, 2024

            I have also been experiencing this same issue for over a year now (the flickering in Illustrator when an external monitor is plugged in or unplugged). Usually toggling Presentation Mode on and off fixes it for me! Annoying bug(s) for sure.

              K
              karenh74245468Author
              Participating Frequently
              February 1, 2024

              I found a similar post that suggested deleting InDesign preferences. That has seemed to fix the problem.

               

              K
              karenh74245468Author
              Participating Frequently
              February 2, 2024

              Well I thought deleted preferences fixed the problem, but it's happening again today. I had my file open on my external monitor at home, unplugged to go work at the coffee shop, open the macbook up and the window is blank again. I had to shut down InDesign and reopen it to continue working.

                Rishabh_Tiwari
                Community Manager
                Rishabh_TiwariCommunity Manager
                Community Manager
                February 7, 2024

                I tried to uncheck the GPU performance and turn off GPU Preview, which allows me to see the work again, but if I move or scale objects the screen goes blank while my curser is moving the selection.


                Hi,

                 

                Sorry to hear about the trouble. We did receive similar reports and the issue was resolved after updating the macOS Sonoma to 14.3. So please try that and let us know if this helps or if you need further assistance. 

                Thanks

                Rishabh

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