Skip to main content
E
evan-factor3
New Participant
June 20, 2014
Answered

Indesign CC 2014 crashes when printing

  • June 20, 2014
  • 37 replies
  • 22494 views

Print goes though but crashes every time on multiple files

      This topic has been closed for replies.
      Correct answer Scott Worthington

      While we continue to work with EFI to permanently resolve this issue, we have made a workaround available through the following article:

      InDesign CC 2014 | Crash while printing to Fiery RIP | Mac OS

      37 replies

      Show previous replies
      J
      jonjo1978
      Participating Frequently
      July 11, 2014

      I am crashing when printing as well - even if I don't select printer to access print features in the print menu. Running Indesign cc 2014 with all updates installed for Indesign and printer. The printer is a Xerox J75 with EXJ75 rip.

      Mac Pro Late 2013

      3.7Ghz Quad Core Intel Xeon E5

      16Gb 1867 DDR3 Ram

      AMD Firepro D300 2048mb

      OS X 10.9.4

      bluwolf57
      bluwolf57
      New Participant
      July 10, 2014

      I have the same issue with Windows 8.1 - I cannot print a document that I am working on. My solution was to generate a export a PDF and then print the PDF. I am only doing this till the problem gets resolved.

      S
      ScottVC
      Known Participant
      July 9, 2014

      Same thing here. InD CC 2014 crashes after printing to Xerox 700 w/Fiery and also randomly when I'm working in other applications, even Excel, not just other CC apps. Mavericks 10.9.3, iMac 3.1 GHz i7, 8 GB RAM.

      C
      chrissieboy2010
      New Participant
      July 9, 2014

      Same here guys , possible work around for now is to setup your printer to go to the Fiery's hold queue .Then use Command Workstation to select the required print options,

      Regards

      Chris

      OS 10.9.3

      IC414 Fiery (E100)

      K
      KJLamb
      New Participant
      July 9, 2014

      Still crashing when using the "print and hold" process on a Xerox Fiery CommandWorkstation

      G
      GILD_SD
      New Participant
      July 1, 2014

      Okay. This doesn't seem to work reliable in every case.. but it does seem to me that if I SAVE the file, immediately before printing, that the odds of the file printing and InDesign not crashing afterward go up. Maybe something for everyone to play with?

      M
      mstudniski
      Participating Frequently
      July 1, 2014

      Doesn't work for me but it seems more likely to crash when I go into "Printer" from the print menu.

      scooper611
      scooper611
      New Participant
      July 24, 2014

      Just did InDesign2014 update released on July 24, 2014. InDesign crashed immediately after printing to Fiery.

      M
      mstudniski
      Participating Frequently
      June 30, 2014

      I have same problem too. Mac 10.9.3 and using Fiery connected printer.

      E
      evan-factor3Author
      New Participant
      June 26, 2014

      Thanks to everyone who has been able to provide all of the additional Information and troubleshooting, since I have not had the time to do so. Since the issue has obviously occurred after the InDesign CC2014 update, I would hope that Adobe would resolve in a timely fashion since a ton of designers like myself use the Fiery RIP. Looking forward to an update where the issue is resolved! For now I will have to live with the crashes and/revert to the previous version of InDesign CC

      Scott Worthington
      Adobe Employee
      Scott Worthington
      Adobe Employee
      June 26, 2014

      Thank you all for providing as much information as you could.

      We're currently looking into what is an apparent issue with how InDesign CC 2014 and the Fiery RIP are interacting.

      One possible workaround might be to try the approach within this thread and see if it helps you workaround the issue:

      Re: InDesign Problems when Printing to Xerox 700i Digital Color Press Running Fiery EFI

        M
        MMP Longwood #1
        Participating Frequently
        June 26, 2014

        Thanks for letting us know you're looking into it!

        M
        MMP Longwood #1
        Participating Frequently
        June 26, 2014

        Just to add another one to the list. I'm also having this problem with CC 2014 when trying to print to a printer with a Fiery RIP. It was the first thing I ran into. I just uninstalled it so I could go back to using CC 2013.

        Mac OS X 10.9.3

        Two-Way Communication Disabled

        Xerox 700

        Fiery System 8 Release 2

        R
        Adobe Employee
        rajsre
        Adobe Employee
        June 26, 2014

        If Fiery features are used: Is this crash reproduced if the "two-way communication" printer option is switched OFF?

        X
        XeroidSteve
        New Participant
        June 26, 2014

        I've seen this - have used the Fiery tool to fully uninstall and reinstall the printer and the crash happens with two way communication set to off also. I have the contents of the crash report window as a text file if you're interested?

        D
        Dave Bezesky
        New Participant
        June 26, 2014

        I have just uninstalled ID (2014) from my computer.  Can anyone tell me if the prior version is still available or not?  The reason I ask, I'm working on new editions to some books and need my wife to help me with layouts and artwork.  Her Macbook Pro has an old version that we own.  I was thinking of doing a clean install on her computer of OS 10.9.3 and getting her up to date with Adobe applications.  But if only the 2014 versions are available, I will stick with what we have.  Xeroidsteve, every time I crash, I send my crash report to Adobe.  I sometimes wonder if it is just going out into the ether though.

        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices