Inspiring

Answered

InDesign CC 2020 crashes on launch on Windows/MAC due to Font manager

Forum|Forum|6 years ago
November 4, 2019
17 replies
34067 views

Adobe Indesign CC 2020 (v 15.0) just crashes everytime when I start it - The crash reporter window opens then Indesign closes.

PC:
- Intel Core i7-6700K
- 32GB RAM
- Geforce GTX 1070
- Windows 10 Pro - Version 1809

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Performance

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Correct answer Srishti Bali

I have an update for you. We were able to fix this issue successfully. Please try the steps shared in this help article: https://helpx.adobe.com/indesign/kb/font-manager-crash.html and let us know how it goes.

Thanks!

C

conrada29646478

Participant

Yeah, that link for the "CopyPlugin.zip" for macOS doesn't work. It's a 404... Anyone have the actual download?

Srishti Bali

Community Manager

Hi there,

Sorry about this trouble. I am hopeful that the issue is resolved by now. If not, try updating InDesign to 15.1 and let us know how it goes.

Regards!

R

remyc57389236

Participant

The link at the bottom at the page will work.

I also experience issue when launching InDesign.

Got same issue with photoshop and only solution was to reinstall Mac OS.

I can't do this all the time especially for all our users having random issue with Adobe Application on Mac Os Catalina.

I suspect an interference issue with Windows Defender ATP for Mac OS.

Can you please let me know what will be the steps to sort this ? Already tried reinstalling but no luck

I tried the copy tool but it requires Incopy .. I have issue to launch Indesign not Incopy as it is not even installed and when I try to install nothing happens.

Pleas enote that app was working perfectly 3 days ago before the update to 15.1.1..

Gosh Adobe ! Test your updates prior to releasing them please !

K

kjkghfg

Inspiring

I updated to version 15.0.3 this week and got the same issue with InDesign crashing on launch. I tried the tool you recommended above, but it generates the "Indesign version 15 is not installed. Please install it and try again."

Any ideas what's wrong? Should the paths in your font manager crash tool be updated?

E

Electric_future98A2

Participant

having same issue here. I've let tech support take control of my machine in attempt to fix, and when they do, it works for a couple hours, then happens again PLUS some new issue. I went through this 3 times, before finally deleting ALL my Adobe products, including the Creative Cloud app, and went and reinstalled all over again.

The other issues that had appeared after the agents taking control of my machine, were all resolved.... but InDesign is back to crashing again.

When our production time is stalled because of faulty software, shouldn't we be entitled to some discount/refund for time/production lost?

EDIT/UPDATE: I uninstalled version 15.0.3 and went back to 15.0.2 and everything works fine again.

S

Scoobs83

Participant

Srishti!

This doesn't work!!!!!!!

H

Heven

Participant

Faulting application name: InDesign.exe, version: 15.0.2.323, time stamp: 0x5e4c34a9
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006c4c8
Faulting process id: 0x4668
Faulting application start time: 0x01d601c53b65650a
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2020\InDesign.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: afe654b4-0131-4bee-8155-b9e73aefbf75
Faulting package full name:
Faulting package-relative application ID:

help me 😞

maca36853479

Participant

Solution....

I installad indesing cc 2020 v15.0.1. Few days after, I downloaded a template inwhich most of the font were not installed on my pc. when I lauched the template, it caused my pc to freez, and resulting to indesign closing automatically. I lauched the app again and it closed automatically.

Solution....

1.> Delete the safed template on your pc

>connect to the internet, sign out of adobe cloude cc and sign in again. Allow your cloude cc to activate all adobe fonts. ensure that you are able to see all your installed apps in cc cloude.

>while connected to the internet, launch indesign and wait. do nothing untill the app lauches.

>When the app opens, wait again for it to initialise on your pc.

> use you mouse pointer to hover over the app, if it doesn't crash, know that all is good.

DON'T forget........

if the app crashes, open task manager and check if your pc hasn't suspended any adobe program. (All adobe programs are interlinked.) relauch the suspended program and follow above mentioned instructions.

it worked for me....

Jameel al Rahman

Participant

It working Successfully

Srishti Bali

Community Manager

Fix for this issue is now available in the latest update of InDesign 2020 that is, InDesign 15.0.1

In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version and let us know how it goes.

Thanks!

J

johnc 41955318

Participant

After running the update to version 15.0.1, the application will not load from the Windows Menu. Tried to run the copyplugin but it tells us that version 15.0.1 is not installed. Application can be launched from Creative Cloud Desktop interface but not traditional windows menu or double-clicking on inDesign file

C

Carl Wagstaff

Participant

I can't open Adobe Indesign 2020, anyone else having provlems? it begins to popen and then crashes. ThanskCarl

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

{Renamed By MOD}

Rishabh_Tiwari

Community Manager

Hi Carl,

Sorry to hear about the trouble you are facing with InDesign. I would request if you can share a few more details like:

The version of the Operating System.
Does it generate a crash report? If yes, please submit the crash report by following the steps here https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html.

We're here to help, just need more information.

Regards

Rishabh

O

oliverk48677953

Participant

Indesign crashes on launch. No window opens, I just get the "stopped working" info.

I tried the copyPlugin and it didn't work.

MacBook Pro (Retina, 15', Mitte 2015)
2,5 GHz Intel Core i7

16 GB 1600 MHz DDR3

AMD Radeon R9 M370X 2048 MB

Intel Iris Pro 1536 MB

M

Manan Joshi

Community Expert

Did you look into the following discussion, your issue seems to be related although you did not add any crash logs or gave any specifics about any error window popping up etc

https://community.adobe.com/t5/indesign/indesign-2020-crashing-on-launch-on-macos-catalina-mojave/td-p/10715946

-Manan

Srishti Bali

Correct answer

Community Manager

I have an update for you. We were able to fix this issue successfully. Please try the steps shared in this help article: https://helpx.adobe.com/indesign/kb/font-manager-crash.html and let us know how it goes.

Thanks!

C

christinaghil

Participant

PHEW THIS WORKED ON MY IMAC!

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