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A
Anonymous
February 17, 2014
Question

InDesign CC 9.2 - New Hyperlinks panel - Unresponsive, Slow, Crash

  • February 17, 2014
  • 27 replies
  • 19480 views

Hello,

Theoretically the new Hyperlink panel is a good improvement. However, I work with files with several hundreds hyperlinks. Once I open the Hyperlinks panel in such a file, the InDesign program stops responding. I suspect the Hyperlink Check Service (to see if hyperlinks are active) is way too slow and does not scale well. Bug report is sent, but I wanted to know if anyone has the same problem.

This process should be a background process. It is not acceptable that the whole program becomes unresponsive because of a single-core being busy.

Sometimes the result of the check is faulty as well. The icon shows red, even if the hyperlink clearly works. This happens if the link does not end with a / in InDesign but it comes back like that in the browser, for example.

Thanks for reading and I hope this gets fixed soon.

    This topic has been closed for replies.

    27 replies

    Show previous replies
    G
    GarethLind
    Known Participant
    July 3, 2014

    Same problem for me in InDesign CC 2014. Infuriating.

    J
    joev
    Known Participant
    July 3, 2014

    I have not experienced this problem with cc2014. I did start with a fresh set of preferences.

    J
    joev
    Known Participant
    June 4, 2014

    I am also having this problem with Indesign CC 9.2.1. Has anyone found a solution or workaround?

    MsBlueABQ
    MsBlueABQ
    New Participant
    June 4, 2014

    I finally deleted and re-installed the program. Now it’s working just fine…

      J
      joev
      Known Participant
      June 4, 2014

      Thanks. That seemed to work for now.

      S
      sheldesign
      New Participant
      May 26, 2014

      I am also experiencing this issue (InDesign effectively crashes when I try to insert a hyperlink) ad I have the latest version/update. I am working on a document that had existing hyperlinks and there were only about 30 max. So if it is doing 'background checks' surely it shouldn't take that long?? But I really think it's just a bug and isn't working, rather than 'doing' something.

      Is there a resolution to this yet? It renders the whole program unusable :-(

      MsBlueABQ
      MsBlueABQ
      New Participant
      May 7, 2014

      I am having the same exact issue. I timed it... it took 34 minutes to create a new hyperlink.

      I've been (happily) using this version for a few weeks and this just started happening yesterday.

      Apparently I already have the latest update (9.2.1).

      I'm on a deadline and can not work this way... !!

      S
      sameasalltherest
      New Participant
      May 1, 2014

      I ran into this problem today. When the hyperlinks panel is opened, everything slows down. It used to take me about 2 hours to insert the links into my publication. Today I spent over 5 hours doing it. Mostly looking at a spinning pinwheel or watching a column of text slowly re-render. Thanks for the lesson in patience, Abode. Hopefully it gets resolved soon.

      A
      Anonymous
      April 18, 2017

      Same here.

      J
      Adobe Employee
      Javed_ali
      Adobe Employee
      February 19, 2014

      Can you give us some of the hyperlinks for which it is showing red but the hyperlink is actually working.

      Regarding the slow performance issue we regret that you are facing the issue. We are aware of one such issue and are currently working on it. The bug that we are aware of is typically for hyperlinks which have there destinations in other InDesign files, InDesign apparently opens these files in the background to check for the statuses which causes this delay. If you had these files opened it would work faster.

      If you are sure that you dont have any hyperlinks which refer to Hyperlink destinations in other documents can you please let us know the approximate number of hyperlinks that you have in the document.

      We would like to further investigate the issue and your help will be most appreciated.

      Thanks

      Javed

      A
      Anonymous
      February 19, 2014

      Some hyperlinks that end with / are not recognized.

      The performance is a problem when the checking is running. I think it should run in the background. This is how many hyperlinks I have:

      Quite a lot.

      J
      Adobe Employee
      Javed_ali
      Adobe Employee
      February 20, 2014

      Hi Aloof,

      Thanks for sharing the screenshot with us. Based on your screenshot i created a document having more than 1000 URLs i did see some red lights for the URLs though the URLs were active, thats one issue we are investigating.

      I did not though face any performance issue.

      It would be really helpful if you can share the file you are facing the issue in with us.

      Please send the same to sharewithid@adobe.com , also please mention the platform you are working on and a brief of the problem, and please write in forJaved in the title.

      Thanks

      Javed

      A
      Anonymous
      February 19, 2014

      Any ideas?

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