Indesign CC June 2015 update is seriously slow - HELP!

[LottieNess]

Updated Indesign last week, and it's really really slow.

Lots of lagging - very sluggish in moving things around, menus slow to respond etc. Very frustrating.

Colleague has the same issue both at work and on personal Mac.

Using Mac fully spec'd up to meet requirements.

Help!

[miramara79203905]

It would be very helpful to commenters, if not Adobe, to state which version of CC and which OS you're using. Is the condition different in 2015.2? Have you updated the Desktop App (not automatically updated)?

[Bribribri1]

The issue began with the first roll out of CC2015. I updated to the latest (2015.2) then made the discovery that the CCLibrary was not the culprit to my issue.

[miramara79203905]

So, Bribirbir1, the slows persist on 2015.2.

  There are, it seems, many other calls to Adobe (license, settings, updates) which remain suspect, aside from some recent update that's a processor or memory bully. I'm about to update 26 computers so I'd appreciate any info' accompanied by citation of your OS version and if you did the optional CC Desktop App update, in addition to which version of CC you're running. My lab is on 2015.1, Mac OS10.10.5, with only 8G RAM on current iMacs,  with and without the Desktop App Update3.4.2.187. All have been crashing, hanging, slow, loading slowly for last couple weeks. We also run ESET by institutional policy, which may be a complicating factor.

[Bribribri1]

I forgot to mention that I am running Yosemite 10.10.5
I am very weary of doing the El Capitan update as I have seen people report even more issues with Adobe products running the new OS.

I am also on a 16G Macbook Pro 2.6GHZ (I know that the computer itself isnt the problem as far as capabilities, like many people have already mentioned)

[cbishop01]

I have el Capitan and its not a whole lot different speed wise.  My indesign got a touch faster but it is still very slow.  either go back to 2014 or wait for 2016 Hopefully they fix this huge problem before then.

[Bribribri1]

So update. After a few days of the CCLibrary folder NOT regenerating, it finally did. Now my INDD seems to be even worse. I have had to quit all adobe programs, kill the CCLibrary and Desktop service in Activity Monitor and reopen everything 3x in 4 hours. Acrobat DC is messed up about 99% of the time regardless too btw, I almost feel like opening Acrobat seems to perpetuate the INDD lag issues. I have tried EVERY FIX for both programs. Its pretty annoying not having any recents available between files and fonts. I am SO OVER THIS!

Are there any other available fixes I may have missed in this endless slew of responses to this post?

[DavidR_SF]

Reverting to 2014 solved everything for us. It can convert the 2015 files

we made before giving up on that. That being said, we also go through and

disable all of the cloud services...

Going backward isn't for everyone, but we just don't have the time to be a

beta site for Adobe.

Just saying.

[Bribribri1]

So I have noticed (and this did NOT happen to my knowledge before) that even when I quit all Adobe Apps, and Kill the CCLibrary in the Activity Monitor, the CCLibrary will reappear in the Activity Monitor without my opening back anything Adobe. Why would this be going on? That doesn't seem right...

[Pat481]

I don't see anything wrong with this personally. Some apps require all other adobe apps to be closed to update, it needs to be open to allow this. If i get a font from type kit or put a new file in my creative cloud drive  i'd want it to download on my machines automatically, not when I open up an app causing me to have to wait for it .

[Bribribri1]

Im not sure what you are responding to in regards to my statement Pat? I bring up the fact that CCLibrary is running in the background with NO Adobe Apps running bc one of the work arounds for the INDD issue is to kill the CCLibrary in the background.

[Pat481]

Sorry, pre coffee comment. Yep, you're absolutely right, if you manually quit it it should stay closed. I thought you were inferring that it should never be open if no adobe apps are open.

[blajblu]

I may have found *one more solution* to the slow performance problem. At least my installation now runs much faster than before.

What I did was moving all scripts in this folder:

/Applications/Adobe InDesign CC 2015/Scripts/Scripts Panel

…to somewhere else. This seemed to speed things up on my machine.

Before I discovered this, Indesign could unexpectedly paus for 10 seconds and display the infamous beach ball of OSX. This could happen anytime; when I clicked a textbox, resized an imagebox or something else.

My setup is the latest CC version on a 2013 Mac Pro (3,7 GHz QCX / 32 GB).

[Frans v.d. Geest]

Moving the Script Panel folder simply does nothing at all. It is just a bunch of scripts that get listed in InDesign. But they do nothing, it can have zero impact on performance. If things are really better you have done something else as well without realizing it it seems.

[borticus]

Hiya folks - After wrestling with this for months... multiple updates.... IDML's... trashing/updating prefs... reverting to previous versions.... adobe cleaner tool... optimizing displays... and two windows re-installs.... Here's what I found out today:

Unplugging my ethernet cable and turning off Wifi, put all programs back to normal speed.

We have 6 CC licenses, and are all running Precision M4800's - But I was the only one lagging out. Only difference with me is I'm the administrator on the account.... Weird.

Not an ideal solution... but at least now I can work at normal speed. Any thoughts??

[rickhino]

Not weird at all. You're disabling the cloud services that are creating the problem.  Adobe won't fix this one for a long time because they're more interested in the profits they may gain from cloud services.

[00rhodiad]

rickhino says:

Not weird at all. You're disabling the cloud services that are creating the problem.  Adobe won't fix this one for a long time because they're more interested in the profits they may gain from cloud services.

Sorry, did I miss something brilliant? If you've found a way to disable the BloatCloud, please share!

Here's a dream of mine: on launch I'd like to see a big button that says "opt-out" that would get rid of non-local fonts, libraries, stock photography, file serving, web publishing, etc., etc. But I'd settle for a "minimize network traffic" mode that simply pushed that crap at me less often and/or only when it didn't disrupt any other activity (I.E. me trying to actually use the app). Drives me nuts that my monthly CC subscription is funding junk that SLOWS ME DOWN rather than work that makes things better. ... But then, as you point out, "better" for the customer is not necessarily "better" for shareholders.

*sigh*

Makes me wonder if this network traffic is happening on ports that could be ... blocked somehow. Hmm. I don't at all mind Adobe verifying authorization on launch, but sure could do without the rest of the clutter. Let's see, something about port sniffing... Dammit. Wish I was a dev rather than a designer.

[rickhino]

Sorry, nothing brilliant.  But unless customers demand that Adobe do something about the bloatware, nothing will happen.  I keep seeing customer-suggested workarounds that may or may not be of any help to a particular user.  The most effective seems to be "disconnect from the web while using InDesign."  Not an option for most folks in the corporate world.  Imagine you are the boss hearing this excuse:  "Sorry, I didn't get your email because I was using an Adobe product."  You can almost hear the falling Creative Cloud subscriptions .

Using the 2014 version is my only option at present.  When our subscription period is over, my boss will ask for a business case rationalizing the cost of CC.  And while I hate losing a good set of tools, I'll have a hard time convincing him we should continue with the expense.

*sigh* is right

[christopherp8829480]

This worked for me as well. Was driving me nuts, every time I click on FILE, I get a long delay. I turned off Wifi, and now there's no delay.

MacBook Pro 10.10.5 OS

Indesign 2015.1

[Pat481]

That's beyond acceptable.

[00rhodiad]

Pat481 wrote:

That's beyond acceptable.

I'm afraid you're right. Being "off-line" is just next to impossible at this point. We're at their mercy.

[Pat481]

I'm actually for the creative cloud stuff, i think it's great and opens a lot of opportunities going forward. The issue is their software is too clunky and the web stuff flakes out too often.

[00rhodiad]

You're right, of course. If it all worked and didn't get in the way, it would be perfectly fine. Some of it will be very useful eventually, I'm sure. I bet a large portion of these services work great and stay out of the way as intended. But even just one rotten one out the the bunch can sour users on the whole thing. A little sad that "staying out of my way" is the threshold for success here, but obviously something in there is clearly not even meeting that bare minimum.

Again, a product or feature's "success" for me, a user, does not necessarily equal "success" for shareholders. Who knows—when these two things conflict, maybe the user wins most of the time. I'll be generous and give the benefit of the doubt. But it's a really good example of how a bad roll-out of even just one small part of an initiative can seriously diminish the trust and support of the user base. We're talking about unplugging from the Internet just to use the product, for goodness sake! That certainly wouldn't help any of Adobe's web services initiatives to succeed. It would, as you point out, sacrifice all the ones that ARE working just because of one lousy stinker buried in one or another feature or service.

Luckily this is where customer goals and shareholder goals DO align: Adobe should not endanger their success and profitability by launching something that is clearly not working correctly. Of course they know that NOW (I would certainly hope), so they're frantically working on it. For their shareholders' sake, if not mine and yours.

Invisible hand of the market, don't fail me now!

[cbishop01]

Agreed.  they are more worried about getting new versions out rather than fixing the old.  CC is a great idea (if they FIX the problems they are having. )

[Olesvendsen]

If you have made some hyperlinks, try to close that panel. It works for me.

[ptcmark]

On Feb 9, I speculated that things might be better once I had tried all the suggested fixes.  For the record, I'd like to say that none of those workarounds actually paid off.  I updated to build 11.2.0.99 today.  There are still huge delays when changing pages or activating a text box, usually under a second, but often several seconds.  Once today it took several minutes to display a page.  I probably made it worse, frantically moving from page to page, adding one delay on top of another.  Turning off the offending layer showed me I hadn't lost my page layout, but turning it back on still resulted in the delay.  Finally, after several minutes, the page displayed again.

It happened a second time this morning, too.  This time I waited, without doing anything, and the page displayed after several seconds.

Edited to add that this also happens when hovering my mouse over a text box.

For any Adobe folks who are still listening:

1.  This is a different document than the one I was working on in February.

2.  The situation is a watermark on a master page that's on a higher level layer than the one I'm working on.  It's a full page .jpg, with the Oject/Effects/Transparency settings Blend Mode Normal and Opacity 10%.  Changes to the page, including activating a text box, cause the watermark to hide the page at 100% transparency for some time.  Eventually, the page renders normally and I can continue work.  I have a Mac Pro 3.7 Ghz Quad-Core with 16GB of memory and a 500 GB flash drive.

3.  This was not a problem in any version of InDesign I've owned from 2.0 to 2014.  It broke with 2015.