InDesign Compatibility Issue: Unable to Open Files After Update Due to AVX2 Requirement

[nick_2681]

I work in InDesign and it has always been fine. This week the company I work for (unknown to me until I tried to open a page) was forced to update to a new version.

When I try to open a page, it says I need to update my version, but it won't let me do that because it's not "compatible". Neither will it let me convert the file.

My laptop is less than two years old. Adobe tells me the new version won't work on Intel processors of 3rd generation or older, but my processor is Intel Pentium CPU 6405U @ 2.40GHz 2.40 GHz, which I read is 10th generation. Everything is up to date on my laptop (Windows 11) and I have 11.8GB of RAM available.

What can I do to update to the new version of InDesign, PLEASE?!

<Title renamed by MOD>

[BobLevine]

That processor, according to Intel's site does not support AVX2. It was released in 2019 making it five years old. Unfortunately, AFAICT, the fix for you is a new computer.

Intel Pentium Gold 6405U Processor 2M Cache 2.40 GHz Product Specifications

[nick_2681]

Thanks, Bob. Apologies for the late reply - I was too busy buying and setting up a new laptop!

Extraordinary, though, that Adobe would mess around with such a popular product so that one day it works perfectly fine on a not-very-old laptop, the next day it doesn't work at all...

[BobLevine]

It's not the age of the laptop, it's the fact that it used an old processor. 

[nick_2681]

I get that - but my point is that if recent laptops are fitted with those
processors, why do something to the software that will make it impossible
for come customers to use their Adobe products? It’s clearly not essential
as they were working fine last week.
Don’t worry - I don’t expect you to answer that!

[BobLevine]

But I can and will answer that. If software companies try to support older configurations, it makes development harder for newer hardware and operating systems. This stuff is buggy enough already.

[pascal_8888]

Then allow customers to coninue to use the older version (revert back option to 1 version before update).
And they can still work on their machine without the need of buying a new one. They just can`t update.
It`s a lot better than Adobe shoving you a new computer down your throat!

[davescm]

That exists in the Creative Cloud app. Versions back to 19.0 can still be installed. However, that option may be not be applicable to you if your company has an Enterprise version and your system admins have decided that v20 is to be used throughout your company.

Dave

[nick_2681]

Which is exactly what happened to me... I had to have the new version because my client had been forced on to it.

[davescm]

'I had to have the new version because my client had been forced on to it.'

But not by Adobe, by your (or your client's) system admins.

Dave

[nick_2681]

No idea of the technicalities, but the boss of the company said "we've been forced into it"... interpret that how you will!

[Dave Creamer of IDEAS]

Perhaps the boss doesn't realize one can turn off auto-update and one can downgrade to the prior version.

[BobLevine]

Again, I understand the frustration, but if you computer is that old, and you want to support your clients you're going to need a new computer.

[nick_2681]

"That old"... two years? What's the expected life of a computer these days? 😏

[Dave Creamer of IDEAS]

As Bob stated earlier, it's not the computer--the PROCESSOR is old. The computer manufactuer used old processors to save money. That doesn't mean it's a bad computer for day-to-day work, but not for the latest graphics software. Also, you system is borderline as far as RAM is concerned too. 

[Dave Creamer of IDEAS]

Take a look at the link Bob posted:

[Robert at ID-Tasker]

"The Intel Pentium Gold 6405U is a power efficient entry-level dual-core SoC for notebooks" - it's not even classed as a CPU for laptops...