InDesign Crash: Unable to Open Cloud File After Crash

Hi @Hermmen33579032zhwf, 

Sorry about the crashing! I know that's really frustrating. To assist you better, could you please share a few more details? 

- Please confirm the exact version of InDesign you're using and the details of your operating system.
- Can you provide a screenshot of the panel or the message that appears when it crashes?
- Did you try using the CC Cleaner tool to uninstall the app?
- Please submit a crash report by following the steps outlined [here](https://adobe.ly/4dVUBDl). While submitting, ensure to use the same email address you are signed in with on this community, so we can find the crash report and assist you accordingly.

Additionally, you can try the following steps to recover your file and resolve the issue:

- Try running the app in Safe Mode (Mac) or Root account (Mac) if you're on macOS.
- Close all Adobe applications and manually reset preferences by renaming the following folders:
  - '~/Library/Caches'
  - '~/Library/Preferences'
  Rename the folders "Adobe InDesign" and "com.adobe.InDesign" to "Adobe InDesign.old" and "com.adobe.InDesign.old", then relaunch InDesign from the Creative Cloud app.
- Rename the "CEP" folder to "CEP.old" from this location: '/Library/Application Support/Adobe'.
- If that doesn’t help, rename the "UXP" folder to "UXP.old" from the following location: 
  `/Library/Application Support/Adobe` 
  `~/Library/Application Support/Adobe`.

You can also refer to this article for additional help: [Fix crash issues when launching InDesign](https://adobe.ly/4cD88i8).

We’re here to help and just need a bit more information to proceed.

Thank you,  
Abhishek Rao