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InDesign crashes on launch

a-dugg
Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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Yesterday afternoon InDesign crashed on launch and I have been unable to get it to launch since.

So far I have taken the following steps:

  • I have deleted the preferences cache and restarted.
  • I have updated to InDesign CC 2017
  • I have uninstalled and reinstalled InDesign
  • I have signed out of Creative Cloud and signed back in again
  • I have been through my fonts menu and cleared that out
  • I have started in 'safe mode'
  • I have logged in as another user

I am running an iMac on OS X El Capitan on version 10.11.6

Any help or suggestions on how to get me back up and running would be greatly appreciated!

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correct answers 1 Correct answer

a-dugg
Community Beginner , Nov 07, 2016 Nov 07, 2016

Having spent over 8 hours trawling through every forum available, trying every suggestion possible and failing to get a response from Adobe, I eventually uninstalled every CC application on my Mac. I then went through my application cache files and all other files on my hard drive and deleted every reference to Adobe. I then emptied my trash, restarted my machine and installed CC and InDesign.

I am now up and running again. Unfortunately I have lost all of my preferences on every programme, but

...

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Jesse5FB7
New Here ,
Feb 28, 2022 Feb 28, 2022

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In Response To abearham

This was my issue too. Tried everything else, turns out it was just some trial fonts I had recently downloaded. Deactivating them solved the issue.

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nouchka83
New Here ,
Mar 07, 2022 Mar 07, 2022

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Bonjour, 

In Ddsign plante au démarrage. J’ai désinstallé, réinstallé, supprimé les préférences, les caches, etc. Toutes mes appli sont à jour, et je suis sur MacOS Monterey. Que puis-je faire ? 

 

 

Merci 

 

Anne

 

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