Yesterday afternoon InDesign crashed on launch and I have been unable to get it to launch since.So far I have taken the following steps:I have deleted the preferences cache and restarted.I have updated to InDesign CC 2017I have uninstalled and reinstalled InDesignI have signed out of Creative Cloud and signed back in againI have been through my fonts menu and cleared that outI have started in 'safe mode' I have logged in as another userI am running an iMac on OS X El Capitan on version 10.11.6Any help or suggestions on how to get me back up and running would be greatly appreciated!

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a-dugg

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InDesign crashes on launch

Forum|Forum|9 years ago
November 3, 2016
11 replies
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Yesterday afternoon InDesign crashed on launch and I have been unable to get it to launch since.

So far I have taken the following steps:

I have deleted the preferences cache and restarted.
I have updated to InDesign CC 2017
I have uninstalled and reinstalled InDesign
I have signed out of Creative Cloud and signed back in again
I have been through my fonts menu and cleared that out
I have started in 'safe mode'
I have logged in as another user

I am running an iMac on OS X El Capitan on version 10.11.6

Any help or suggestions on how to get me back up and running would be greatly appreciated!

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Correct answer a-dugg

Having spent over 8 hours trawling through every forum available, trying every suggestion possible and failing to get a response from Adobe, I eventually uninstalled every CC application on my Mac. I then went through my application cache files and all other files on my hard drive and deleted every reference to Adobe. I then emptied my trash, restarted my machine and installed CC and InDesign.

I am now up and running again. Unfortunately I have lost all of my preferences on every programme, but at least I can now use InDesign.