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InDesign Crashes When Applying Style to Shape Stroke

Community Beginner ,
Jun 29, 2023 Jun 29, 2023

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Hi,

 

I am looking for any suggestions for InDesign crashing when I try to apply a different style to a stroke. 

 

I can draw a shape or line and change the thickness, color, cap, alignment, join style, and miter limit. When I go to change the style type from a solid stroke to any of the options available in InDesign's drop-down, the program crashes immediately. It also crashes if I try to change any of the endcaps to one of InDesign's options, like an arrow point. File size does not seem to impact it; I can start a brand new document and try to create a dashed line, and it will crash. 

 

I uninstalled and reinstalled the InDesign app on 6/29/2023 but the issue persists. Hoping someone has suggestions. I just want to be able to make dashed lines! 😞 

 

Working on a Windows 10 Pro PC

Processor: 12th Gen Intel(R) Core(TM) i9-12950HX 2.30 GHz

Installed RAM: 32.0 GB

 

Thanks!

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Community Expert ,
Jun 29, 2023 Jun 29, 2023

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There are 4 progressively deeper steps to reset InDesign.

Explore this troubleshooting info.

Mike Witherell

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Community Expert ,
Jun 29, 2023 Jun 29, 2023

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You need to isolate whether the problem is in one file, or on your system.

 

If it's a single file, there could be corruption. You can fix simple corruption by saving the file as IDML (File > Save As > InDesign CS4 or Later [IDML]). Open the IDML in InDesign to see if it's fixed.

 

If it's all files, then restoring InDesign references and caches is quite likely the problem. This article explains:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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Community Beginner ,
Jun 30, 2023 Jun 30, 2023

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It happens in all files, unfortunately! I will check out yours and Mike's suggestions and report back on the fix - thank you!

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New Here ,
Mar 11, 2024 Mar 11, 2024

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Has anyone found a way to solve this problem? I have the exact same problem. I also uninstalled my indesign and reinstalled it with the latest Indesign 2024 - 19.3 and keep having the problem. It occurs in all my files.

I'm working on a Windows 11.

 

Thank you,

 

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi,

 

Sorry to hear about the trouble. Will it be possible for you to share a small video capturing the crash along with steps to reproduce the issue on our end? Also, have you tried the suggestion of resetting preferences shared in this thread?

We're here to help, just need more details.

 

Thanks

Rishabh

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Hi, I'm unable to post a video, so I posted images from the video. I have tried everything that has been said in this chat and the problem persists. As you can see, it's not my file that's corrupted, as this happens even in a new document. Also, I work in an architects' office and several of us have the same problem. Every time we try to make an arrow or change the line type, Indesign crashes. If someone from Adobe could contact us and help us solve this problem, it would be really helpful because it's very annoying and we definitly think it's a software problem.

 

Thank you,

 



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Adobe Employee ,
Mar 14, 2024 Mar 14, 2024

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LATEST

Thank you for sharing the details. I checked and was unable to reproduce the issue on our end on the latest InDesign & Windows 11. If you have already tried resetting preferences, please try re-installing InDesign and without keeping the previous preferences. I am also attaching a video in which we tried reproducing the issue. Please try this and let us know how it goes. 




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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

======

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

====

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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