Two weeks ago, tried to solve a problem with InDesign CS6 by using the Windows control panel, uninstalling the software, downloading a new install image from the Adobe website, and reinstalling it. When I tried to launch InDesign again, it got most of the way through startup, showed an empty white box, and then abruptly quit. With our Help Desk supervising me, deleted all of my preferences, ran an error check on the hard disk directory structure, and reinstalled. The most I was able to do was to open an INDD file, only immediately get the "Save changes before closing?" dialog box, without the option to cancel the closure.
Got a tech from the Help Desk to log in as an Administrator and try launching InDesign using their user profile, not my limited-rights profile. Same thing happened. InDesign crashed or closed on launch. So user profile was not to blame.
Got the advice on this forum to download an Adobe CC Cleaner script, which would have wiped all Adobe apps off my computer and cleaned the Windows registry. Have used it on my own computer before when InDesign CS3 gave the old "Licensing has stopped working" message.
Uh oh. I work for a large, taxpayer funded agency and their IT department balked at the idea of having to reinstall InDesign, Photoshop, Illustrator and Acrobat Pro (due to budget issues, all were installed separately).
We solved the problem this morning: InDesign was stumbling on its Welcome Screen at startup. I usually run it with that disabled, but never got the chance to set my preferences because of the crashes.
A technician temporarily disabled one of our organization's plugins that prevents unauthorized uses from installing software; and the tech then uninstalled and reinstalled one more time. InDesign launched and stayed open!
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