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InDesign ‘File is damaged’ message

Explorer ,
Mar 10, 2025 Mar 10, 2025

I am frequently getting this message when opening files in Indesign:

Screenshot 2025-03-10 at 12.27.11.png

 I have the latest version (20.2), the computer is a new M2 max, and these are all files I have created myself. They are stored locally. I have tried exporting as IDML and resaving, but the proble keeps coming back.

Is InDesign really corrupting my files or is this a false message which can be ignored?

Prompt investigation of this would be apreciated please Adobe.

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Explorer ,
Mar 18, 2025 Mar 18, 2025

I have now replaced the entire family (I still have the original invoice from Linotype from 2014).

I have trashed the preferences.

It's still happening.

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LEGEND ,
Mar 18, 2025 Mar 18, 2025
quote

I have now replaced the entire family (I still have the original invoice from Linotype from 2014).

I have trashed the preferences.

It's still happening.


By @Terence5F91

 

But if you open my file - or replace all fonts in your file - you don't get this error?

 

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Explorer ,
Mar 18, 2025 Mar 18, 2025

Not so far.

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LEGEND ,
Mar 18, 2025 Mar 18, 2025
quote

Not so far.


By @Terence5F91

 

So font was the problem? 

 

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Explorer ,
Mar 19, 2025 Mar 19, 2025

I don't think we can make that assumption yet, especially based on an empty file. Other documents in this batch are still doing it, after the fonts were refreshed. I still suspect it's the word file, as it wasn't playing up before then. You didn't seem inclined to answer that query for me.

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LEGEND ,
Mar 19, 2025 Mar 19, 2025

@Terence5F91

 

Sorry, missed that part about WORD file. 

 

That could be the source of the problem. 

 

Do you know what was the source application used to create this WORD file? 

 

If you create a new, fresh file - using the same fonts but without importing this WORD file - everything is OK? 

 

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Explorer ,
Mar 19, 2025 Mar 19, 2025

No idea.

That's something else to try, although I suspect it will be ok though. I use that font family quite frequently.

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LEGEND ,
Mar 19, 2025 Mar 19, 2025
quote

No idea.

That's something else to try, although I suspect it will be ok though. I use that font family quite frequently.


By @Terence5F91

 

I think the only way to "fix" this word file would be to re-save it in WORD - native application - to RTF and then try to import it into InDesign. 

 

Unfortunately, this might result in some objects / texts lose their formatting or even disappear completely - so you would've to double check. 

 

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Explorer ,
Mar 19, 2025 Mar 19, 2025

Probably a bad idea, as I'm relying on importing the style sheets the author has used for formatting. Some of these files are over 200 pages long.But I suppose It's worth trying to see how much (if any) formatting is lost doing it this way.

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LEGEND ,
Mar 19, 2025 Mar 19, 2025
quote

Probably a bad idea, as I'm relying on importing the style sheets the author has used for formatting. Some of these files are over 200 pages long.But I suppose It's worth trying to see how much (if any) formatting is lost doing it this way.


By @Terence5F91

 

In 99.99% cases - you won't lose anything. 

 

I'm only talking about a situation, when DOCX file has been created in some extremely bad application - or some objects has been created using 3rd party solutions - like when you use MathType to create equations - they'll import as images. 

 

DOCX is a proprietary format, own by Microsoft - so every company, including Adobe, can only try to reverse engineer it. 

 

If your "word" file is RTF - you should be perfectly fine. 

 

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Explorer ,
Mar 19, 2025 Mar 19, 2025

Update: Importing as RTF causes InDesign to hang.

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LEGEND ,
Mar 19, 2025 Mar 19, 2025
quote

Update: Importing as RTF causes InDesign to hang.


By @Linda5FB4

 

Maybe give InDesign some extra time to chew and digest 😉 

 

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Explorer ,
Mar 19, 2025 Mar 19, 2025

20 minutes?

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LEGEND ,
Mar 19, 2025 Mar 19, 2025
quote

20 minutes?


By @Linda5FB4

 

And still chewing? 

 

Yes, it's possible that it crashed internally - without crashing - or your document is so complex / convoluted... 

 

If you can't share it privately - can you at least describe its contents? Or post some screenshots?

 

Simple text shouldn't take so long... 

 

Are there any complicated "graphs" - a lot of shapes grouped / anchored in each other? Or very big images? 

 

What is the size of the DOCX / RTF file? 

 

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Explorer ,
Mar 19, 2025 Mar 19, 2025

It's not complex at all. It has a logo on the front page and the rest is relatively boring legislative content, ie several heading levels, almost entirely numbered paragraphs and sub-clauses. No graphs, no photos, a table in one of the documents. No anchored text at all.

If I was to share this I would be breaking my contract with the client and would be in real trouble.

The docx file in the sample is 260KB. Saved as RTF it's 1.2 MB. It's 14 pages long.

The fact that a simple RTF is crashing InDesign, again points to dodgy word files to me.

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Community Expert ,
Mar 19, 2025 Mar 19, 2025

Does your file have embedded links or a lot of pasted (not linked) graphic content? How large is the .indd file?

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LEGEND ,
Mar 19, 2025 Mar 19, 2025
quote

Does your file have embedded links or a lot of pasted (not linked) graphic content? How large is the .indd file?


By @Peter Spier

 

We are now "past" the INDD file 😉 and focused on the source "word" file. 

 

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Explorer ,
Mar 19, 2025 Mar 19, 2025

No. Not at all.

The example is 2.8 MB. The largest one is only 7 MB.

The author put a lot of x-refs in there which are not wanted and which I removed.

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LEGEND ,
Mar 19, 2025 Mar 19, 2025
quote

No. Not at all.

The example is 2.8 MB. The largest one is only 7 MB.

The author put a lot of x-refs in there which are not wanted and which I removed.


By @Linda5FB4

 

So InDesign is choking on a plain text? 

 

Is it possible, that those files has been generated by some sort of a medical application / device - directly from the x-ray machine? 

 

And if you import some other DOCX / RTF file - that you would make in WORD yourself - it will import OK and work fine with your fonts? 

 

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Explorer ,
Mar 23, 2025 Mar 23, 2025

I really don't think so!

Yes to the second question.

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LEGEND ,
Mar 23, 2025 Mar 23, 2025
quote

I really don't think so!

Yes to the second question.


By @Terence5F91

 

Then it looks llike something is very wrong with this/those specific WORD files?

 

There is a way to avoid problems with your client - you can do a few Find/Change operations in WORD and scramble text - replace "a" -> "r", "p"->"b", etc.

 

And then you can share it with me privately. I wouldn't / won't share your file with anyone anyway.

 

In case of images - maybe if you try to remove / replace them with some placeholders before sending this file to me - you'll find a culprit?

 

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Explorer ,
Mar 24, 2025 Mar 24, 2025

That's actually good idea. I'll see if I can find some time.

How do I share them privately by the way?Preview

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LEGEND ,
Mar 24, 2025 Mar 24, 2025
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quote

That's actually good idea. I'll see if I can find some time.

How do I share them privately by the way?Preview


By @Terence5F91

 

Please click my nickname. 

 

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Explorer ,
Mar 23, 2025 Mar 23, 2025

Yes.

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Community Expert ,
Mar 23, 2025 Mar 23, 2025

@Terence5F91 there are several parallel discussions going on in this thread I think. Can you clarify waht questions you were answering?

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