Indesign Freezes On Launch Windows 10

Forum|Forum|4 years ago
January 11, 2022
2 replies
1911 views

Hello All,

Since version 16.4, my InDesign has been freezing when it launches. The initial launcher will load but when InDesign opens the entire application freezes and I have to force quit it.

I've tried clearing the preferences on startup, rolling back to version 16.4 and 17.0, updating Windows 10, updating all drivers on my computer, uninstalling and re-installing InDesign, and uninstalling and clearing the cache files for InDesign then re-installing.

I have yet to get InDesign working - but all other Adobe apps work fine on my pc, any help will be appreciated!

Thank you!

This topic has been closed for replies.

OussK

Community Expert

I have the same issue, and the only solution was a one hour screen share with the adobe solution, it take time but thry fix it

Abhishek Rao

Community Manager

Hello @Mark Eting Tech,

Thank you for all the troubleshooting steps that you have tried.

We wanted to follow up with you on the status of your issue. Were you able to resolve it by following our expert's suggestions? If so, please share the solution that worked for you, as it may help others in the community experiencing a similar issue.

If you still face the issue, adding to the suggestions provided by our experts, would you mind opening the InDesign in safe mode?

Feel free to update the discussion if you need any further assistance.

Thank you,

Abhishek Rao

Derek Cross

Community Expert

How much RAM and spare hard disk capacity do you have?

M

Mark Eting TechAuthor

New Participant

Thanks Derek! I have 16GB RAM with 50% utilized consistantly - 50% free. I have at least 300GB free on my hard drive.

Derek Cross

Community Expert

Can I double check that you reset your InDesign preferences like this:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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