INdesign keeps crashing when opening a file

Forum|Forum|1 year ago
January 20, 2025
3 replies
208 views

Hello people

I had been working on creating a multple page magazine template for Uni Projects, put in quite som efforts to make good layouts, but one day ramdomly the file suddenly becomes unopenable and randomly crashed the program without any clear diagnosis ( see the vid I attach!) and I cannot work on it anymore.

Has anyone encountered such problems before? I really need this file back because I do not want to start all over from 0 again, has anyone got a way to fix the damaged files like this? It was saved as cloud file btw.

PXL_20250120_164036775-TS.zip

Anshul_Saini

Community Manager

Hi @Gun Chuikov,

The suggestions from Mike and Robert are excellent starting points. If you haven’t already, back up your preferences and try resetting them or exporting the file as an IDML using the provided guides. This can often resolve these issues.

Since your document is saved as a cloud document, let’s begin by downloading a local copy:

1. Visit the Cloud document website (https://www.adobe.com/files).

2. Download your file to your local drive.

Once you’ve downloaded it, try opening the local file in InDesign. If the issue persists and the file still won’t open, please share the file with us. This will allow us to explore recovery options and see if we can help restore your work.

Let us know how it goes, and we’ll support you every step of the way.

Best,

Anshul Saini