Known Participant

Answered

Indesign - missing Text/ Images when Publish Online

Forum|Forum|3 years ago
March 3, 2022
30 replies
40095 views

Having a really bad experience with Indesign at moment. Been using for about 12 years, on latest cloud version. Objects such as drawn indesign objects and svg are suddenly going missing when Publishing Online. All since 3rd March (yesterday). Have rolled back to earlier file version, but also having the same problems, wondering if it's a program software issue? Any help appreciated

This topic has been closed for replies.

Correct answer Srishti Bali

Hi there,

Sorry about this experience. This issue has been fixed. I would request you all to check again and share your observations with us.

Regards,

Srishti

C

Conquest

Known Participant

All images and text are not appearing. InDesign Publish Online shows broken links symbol but all the links in the Indesign file fine.

This is a serious problem as I just sent the link to a client.

Abhishek Rao

Community Manager

Hi @Astonished_think0D4C,

I'm sorry to hear you're facing this issue with your Publish Online link. Let's work together to resolve this.

Could you please share which version of InDesign you're using and your operating system details? Also, is this issue happening with all your files or just this specific one? If it's only with this particular file, could you share the .indd file with us for testing? This will help us get to the root of the problem.

We will wait to hear from you.

Thank you,
Abhishek Rao

Astonished_think0D4C

New Participant

Am not sure why I am receiving this email from another user.

O

OmarTube302475356z3w

New Participant

Same issue started yesterday. Some images disappear after the document is published online. The images in Indesign are properly linked, but there is a problem with the Publish Online feature.

Rishabh_Tiwari

Community Manager

Hi,

Sorry for the delay in response. Are you still experiencing the issue? If yes, please share the version of InDesign & OS and if it is happening with a specific file or multiple files?

Thanks

Rishabh

L

Louis5ECF

Participating Frequently

The bug is back!!! Missing test displayed as a missing link, like a "broken picture" icon.

C

carolineh76238118

Known Participant

Yikes! This just began happening with a file today.. .psd or.jpg files missing, text missing , pages are wierdly cropped, elements moved around on page. This documetn shows "no errors".
https://indd.adobe.com/view/eb90bfef-1e97-4894-8844-5369fd68745d

T

ttriven

New Participant

Same problem today. I had told client would publish today but I can't send a link with broken files.

StudioFerz

Known Participant

Having the same issues since yesterday.

Srishti Bali

Correct answer

Community Manager

Hi there,

Sorry about this experience. This issue has been fixed. I would request you all to check again and share your observations with us.

Regards,

Srishti

eugenp8805642

Participating Frequently

Well some documents are ok, but others not. The problem this time is downoading it down, many Links/images are not included in the pdf see here:

https://indd.adobe.com/view/53e3a975-e77f-41ae-be8c-5ee32874753e

https://indd.adobe.com/view/a1f1d3d9-5a7d-469b-b6df-33e4d73647c8

Before it worked perfect!

I tried to upload the file again and then download, it doesn't work.

Can you give me a hint how to solve that?

Thanks

eugenp8805642

Participating Frequently

Hallo Eugen,

ich glaube nun, dass Dein Problem ein anderes ist. Nicht Bilder im Publish Online-Produkt fehlen, dieser Fehler wurde hier im Thread besprochen, sondern bei Dir fehlen Bilder im PDF, das sich über das Publish Online-Produkt herunterladen lässt.

Meine Vermutung:

Die fehlenden "Bilder" sind interaktive Schaltflächen, die sich ins PDF eh' nicht einbinden lassen, da Publish Online den Produktionsweg Adobe PDF (Interactive) nicht zulässt, sondern nur Adobe PDF (Druck). Und da werden jegliche Schaltflächen einfach weggelassen.

Der "optische Fix" für dieses Problem:

Alle Objekte aus dem sichtbaren Status der Schaltfläche in der Stapelreihenfolge unter die Schaltfläche duplizieren.

Bei der Ausgabe nach Adobe PDF (Druck) sollten die dann zu sehen sein, auch wenn die Schaltfläche selbst nicht exportiert wird.

Gruß,
Uwe Laubender

( ACP )

Hallo Uwe

Tut mir leid wenn ich Dich mit einem ADOBE-Mitarbeiter verwechselt habe und ein bisschen Beine gemacht habe. Habe es falsch interpretiert und mir gedacht, die hätten in Europa auch einen Service. Aber eigentlich schon tragisch, dass solche Gross- Weltkonzerne mit uns machen können was sie wollen. Einerseits finde ich dass neue Versionen erst nach eingehendem Test online geschaltet werden sollten, aber lassen wir das.
Danke für Deinen Tipp den ich nun befolgen werde. Ich glaub aber, dass früher das eben alles funktioniert hat so, natürlich kann ich das nun 100% nicht sagen, aber ich werde Deinen Rat befolgen..

P.S. Hat funktioniert mit der Bildwiederholung und im Hintergrund stellen. Aber bin mir sicher, dass es früher nicht so war!
Anyway, herzlichen Dank Uwe, wenn ich Dir mal irgendwo helfen kann, einfach rufen. Ich arbeite seit 1983 mit diesen Programmen (früher noch Aldus/Pagemaker).

Eugen

H

Hln88

Known Participant

Hi everyone!

For me it seems to finally work now!

Hope it stays this way,

Regards.

B

BigBob22

Participating Frequently

I ran a few test using automatic and it seems to be working again?

Have anyone else tried?

L

Laubender

Community Expert

Hi BigBob22,

I now see this as well. Here a screenshot from a sample document by Anna that I published online today:

Last week I had this reasult with exactly the same InDesign document:

Regards,
Uwe Laubender

( ACP )

B

BigBob22

Participating Frequently

OK, the work around... Thansks to Ryan's input

When publishing online click on advanced and DO NOT USE AUTOMATIC

If you do not use transparent backgrounds change the automatic to JPG.

If you use transparent backgrounds then change automatic to PNG BUT make sure your PNG’s actually have transparent backgrounds. PNG's must have a tranparent background.

The rest of my email...

Ryan,

You are on to something here.

Setting it to jpg did not work for me because I use transparent backgrounds.

I set it to PNG and almost all pages displayed properly.

One page did not and upon examination I had one linked pic saved as a PNG but with a white background.

I removed the background and fixed the file.

Upon Publishing Online the file is 100% correct.

So…

If you do not use transparent backgrounds change the automatic to JPG.

If you use transparent backgrounds then change automatic to PNG BUT make sure your PNG’s actually have transparent backgrounds.

As I tried to publish a sample my InDesign crashed 4 times.

I re-booted Indesign refused to open in recovery mode. (file recover)

What a joke.

P

prepressmaster_license02

Participating Frequently

Ok, so I might have found a work around for at least my issues with using Publish Online. I saw another post about JPG images showing up as grey boxes when the user published online. Their issue appears to have been using too low of display settings on their working documents. I am always working in high quality so that fix wouldn't work for me. With that thought line I did investigate the advanced settings when I publish online and changed the format of the published file from automatic to jpeg. This change has allowed a file that published incorrectly before to publish correctly as well as 2 other files that I have published this morning.

Perhaps this can help lead someone to a proper fix instead of a workaround.

Ryan

B

BigBob22

Participating Frequently

Ryan,

That did get my file to display fully BUT I use PNG because I need a transparent background.

Page 1 looks good but the rest are a mess.

https://indd.adobe.com/view/2450419d-057a-4608-b36a-1c7a5e1af15c

Bob

Sil.C

Community Manager

Due to the excessive merging of other posts into this one, some replies seem to have gone missing from the threaded reply view. Please switch to Linear View to see all replies.
Setting > Linear View before the replies start, on the right corner.
This has been reported as a Community Bug. Thanks for your patience while our Community Team works on this issue affecting other threads as well.

P

prepressmaster_license02

Participating Frequently

I replied yesterday, but do not see my comment while going through. I believe that I am having the same issue as everyone else where items on pages are missing in the published file. It doesn't matter the file size, build, or quality and each time you publish the file different things are missing. It appears to be a server issue linked to individual users as other people in my office are not having the issue and it seems that people testing files are not able to recreate the issue on their end.

The last time there were issues with the publish online feature, the fix was to nuke your adobe cloud account and set up a brand new one. I hope that this isn't the solution for this one as well.

I do wonder if it is a shortage of space on the servers whereever these published files are stored. I was able to successfully publish a file after deleting some old published files but then I was unable to replicate the success on the next file.

Side note, the new update for InDesign is very buggy and I was forced to downgrade so that I could save files without InDesign crashing.

L

Laubender

Community Expert

Thank you for commenting, @prepressmaster_license02 !

NOTE: This thread now shows a forum bug , because it was merged from other threads.

It seems, that because of that bug of the forum software, the maximim number of replies with the default view settings Threaded View is reached. One could see more, maybe perhaps all the replies of this thread, if one changes settings to:

Setting > Linear View

Sort > Latest

Go to the top of Page 1 of the thread

You'll find the controls for this directly below the list of the ~~three~~ four correct answers at the top of every page of the thread. If you change the controls you change them for all forum discussion, not only for this particular one.

Below a screenshot what I currently can see with Setting > Linear View, Sort > Latest on the top of page 1 of this thread in my Firefox browser on Windows 10: