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Hello, I cannot update InDesign. I checked all the compatiblity properties and nothing is set to run in compatiblity mode. My system also seems to be OK. Please help!
Thanks,
Nicole
Edition Windows 10 Home
Version 21H1
Installed on 2/17/2021
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0
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Is that a 64 bit version of Windows?
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Hi there,
Sorry to hear about the trouble you are facing. Could you please share a few more details along with the one asked by @BobLevine:
Also, you may try the following steps and let us know how it goes:
We'll be looking forward to your response.
Regards,
Anshul Saini
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Hello!
Thank you for your responses. Sorry for the late reply!
@BobLevine My system info screenshot is attached. Yes, 64 bit.
@Anshul_Saini I tried all those steps and none of the items are set to compatiblity mode which is what brought me here to the experts!
Thank you!
Nicole
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Thank you for sharing the details & trying the steps. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.
Regards,
Anshul Saini