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christopheb4094725
christopheb4094725
Participant
August 23, 2022
Answered

Indesign open and close immediately

  • August 23, 2022
  • 3 replies
  • 304 views

After the update, a splash screen appear and disappaer one second later, within message of errors.

Can you help me ?

 

Config : Intel Core i9-11900 / 64 Go / Asus -Z590 Gaming Wifi / SSD 500Go

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared above, you can also try the steps shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

3 replies

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
August 23, 2022

Hi,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared above, you can also try the steps shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
August 23, 2022

Assuming you have the correct system specs, including at least 16GB of RAM and plenty of hard disk capacity and you've tried resetting InDesign back to the factory defaults without resolving the issue, it might be worth uninstalling and reinstalling the InDesign application again.

(You can uninstall via the dropdown menu in the Creative Cloud app)

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
August 23, 2022

The first thing I would try is log out of the CC Desktop app and then log in again.

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