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nadineb72016231
Inspiring
May 19, 2020
Answered

InDesign Preferences Reset After Crashing - Display Performance and Dynamic Spelling

  • May 19, 2020
  • 6 replies
  • 2683 views

My InDesign CC preferences setting keep resetting every time the app crashes.

 

The 'Display Performance' reverts back to 'High Quality', resulting in the beachball of doom for several minutes each time when working on files with large photos.

 

I also notice that the 'Dynamic Spelling' gets switched off, meaning my file looks like it has no mistakes!

 

It is very frustrating having to reset these preferences every time - any ideas on how to fix this bug?

This topic has been closed for replies.
Correct answer Srishti Bali

Thanks for trying that, Nadine! Please try following these steps one by one and share your observations. 

1. Reset Preferences: -

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC
  • Once done, set the prefer once gain with no files open and let us know if this helps.

 

2. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go > Utilities > Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

6 replies

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
April 23, 2021

There might be a simpler answer here (maybe):

When you setup any preferences, you ought to quit and restart InDesign. This makes sure all your new preferences are actually written and saved. If you do that first, and later are operating InDesign, and it crashes, it should come back up with the same saved preferences.

Or have you already tried that?

Mike Witherell
PawelWalczak
PawelWalczak
Participant
September 25, 2020

Yep. Great advice. Become an IT expert, root your computer, hire specialists, because Adobe CAN'T MAKE THEIR SOFTWARE TO WORK FULLY CORRECT. 
LOL

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    May 22, 2020

    Hi Nadine,

    it would be best to run TimeMachine all the time. That's the least you can do to gain some security.

    Depending on the number of volumes and volume sizes you want to backup you'll need an external disk with a couple of terabytes capacity.

     

    Regards,
    Uwe Laubender

    ( ACP )

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      May 19, 2020

      Hi Nadine,

       

      Sorry to hear about the trouble you are facing with InDesign. Display Settings and Spellcheck is not a part of Workspace. Whenever InDesign is closed/ crashed and relaunched, it opens with default settings. Try following these steps and let us know how it goes:

      • Close all open documents in InDesign.
      • Open Preferences (CMD/ CTRL+ K).
      • Go to Display Performance and set Default view as per your requirement.
      • Then click Spelling and check Enable Dynamic Spelling

               

       

      If it happens again, please share the crash report (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html) along with the details asked above.

      While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

       

      Regards,

      Srishti

       

      N
      nadineb72016231Author
      Inspiring
      May 21, 2020

      Hey Srishti,

       

      Thanks for you help, but my problem is that InDesign is resetting every time it crashes/force quit, which means when I open document with large imagery, it takes several minutes to load as it is trying to load High Quality images. I have tried setting the preferences with no document open too, it's just frustrating having to set it every time.

       

      Thanks!

      Srishti Bali
      Community Manager
      Srishti BaliCommunity ManagerCorrect answer
      Community Manager
      May 21, 2020

      Thanks for trying that, Nadine! Please try following these steps one by one and share your observations. 

      1. Reset Preferences: -

      • Close all adobe applications
      • Go to Locations:
      • ~/Library/Caches
      • ~/Library/Preferences
      • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
      • Launch InDesign from the CC
      • Once done, set the prefer once gain with no files open and let us know if this helps.

       

      2. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

      • Go to Terminal (Go > Utilities > Terminal.app) 
      • Execute the following command on terminal to provide permission: 
        • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
        • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
        • sudo chmod -R 777 /Users/<user>/Library/Application Support 

       

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      May 19, 2020

      Hi Nadine,

      before resetting the preferences you should had a backup of them.

      What's your operating system version?
      What's your InDesign version?

       

      When on Mac OS X you should have access to the old preferences with TimeMachine.

      So you should be able to get a version of your preferences that are intact some days or weeks ago.

       

      Regards,
      Uwe Laubender

      ( ACP )

      N
      nadineb72016231Author
      Inspiring
      May 21, 2020

      Hey,

       

      I’m using:

      Indesign 15.0.3

      Mac OS Catalina 10.15.3

       

      I'm not sure how to do the TimeMachine - but would I have to TimeMachine backup every time InDesign crashes or is forced quit, as this would be just as slow as resetting my preferences? 

       

      Thanks!

       

      Thanks!

      Eric Dumas
      Community Expert
      Eric DumasCommunity Expert
      Community Expert
      May 19, 2020

      Hi,

      Can you confirm the exact version of your software and operating system?

      Have you changed the preferences with the document opened or without any document started?

      Does the same issue happen if you work on a different file or a new one?

      N
      nadineb72016231Author
      Inspiring
      May 21, 2020

      Hey,

       

      I’m using:

      Indesign 15.0.3

      Mac OS Catalina 10.15.3

       

      I have tried setting the preferences before opening any document. It only seems to reset after crashing or force quit.

       

      Thanks!

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