Participant

Question

Indesign "network connection lost"

Forum|Forum|16 years ago
October 14, 2009
18 replies
76246 views

Anybody came across this issue that seem to have affected installations of Indesign 6.03/6.04. This is on an intel Mac with OSX 10.5.8. Strangely this issue does not affect a machine that has 10.5.6 and indesign 6.01

"The network connection was lost for the file QualityAwardsProg09.indd, or the file was modified by another process."

This was followed by:

"Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

InDesign then shut itself down, and the error message came up:

"QualityAwardsProg09.indd could not be found. Do you want to postpone it's recovery? Click yes to recover this document later. Click no to delete recovery data for this document. Click cancel to postpone all document recovery until later."

This crash only affected the document I was actually working on, the other 3 InDesign docs I had open recovered fine.

I came across this article which explains the issue but its the wrong version of OS and indesign.

http://kb2.adobe.com/cps/331/331822.html

The files do reside on an SMB network and i am wondering if this may be an issue. No other network connectivity is lost during the error.

I am going to reinstall CS4 without updating then update after a period of time. Although this issue is intermittent its not exactly the best solution.

Show previous replies

A

Anonymous

I was also getting the "The network connection was lost for the file {filename}.indd, or the file was modified by another process." message on a x64 WIN 7 system running CS5.5 (fully updated) while working on a file from a 10.6 and 10.8 mac server. The WIN 7 connects to the mac server via SMB. I have worked closely with our mac support team and found no soultion to this issue with the current implimentation of SMB in OS X.

In a few mac forums I found similar issues with SMB functionality. Other users have resolved the issue using a product called SMBUp. This runs SMB as a service on the mac. I too was able to resolve the WIN 7 disconnect issues using this product. I continue looking for a fix within OS X, but have yet to find one.

scarletclark

Participating Frequently

I despair this is ever going to get a resolution; I've sent many, many error reports to Adobe on this and have put in emails to support. I read some of the threads here some time ago, but am only now revisiting it as I've had no come back from Adobe as I hoped maybe there may have been a workaround here too. Shame.

I've not even had one email back from Adobe saying they can't help (or even won't - at least that would be something of a response!) - let alone them actually reading this peer group forum. I've resorted to doing all my InDesign work on a local file then moving it (and sometimes key version stages) to our network. This is far from ideal and, frankly, sucks as others have reported it's only InDesign which reacts so violently to network loss. (I don't care if it uses more external files than other programmes - these can be re-linked).

I've been an Adobe user for more years than I care to remember and they have definitely stopped listenting to users in the same way as they used to. Deeply disappointed in what I used to think was a company that had actually managed to stay in touch wth its users despite its size. Seems it's gone the way of many other mega-sized organisations now.

T

TSRousseve

Participant

I am experiencing similar problems on a SAN network. I open a file on the network and begin working. Error message pops up "The network connection was lost for the file xxxxxxxx.indd, or the file was modified by another process."

My ID does not crash like others has, but just freezes and Shows the spinning wheel of death.

This is happening in both ID and Bridge. Does not happen in PS, PR, or AE. Copying files to the desktop every morning and copying them back to the server at the end of the day is simply not an acceptable solution.

iMac, i7, OS X Lion 10.7.5

C

cmrusch

Participant

I'm having all the same error messages, but tossing preferences and the recovery folder has not helped. InDesign will not open from a file or as just the application. Also I am not on a network.. stand-alone machine. Any thoughts?

Thanks,

Cliff

BTW, CS5 on an iMac Core i7, OS10.7.4, CS4 opens okay

Peter Spier

Community Expert

Cliff, please start a new thread, include all of your symptoms and OS/ ID version information, and a link to your crash report which you have posted at pastebin.com. I don't think your probelm is related to this thread at all.

C

cmrusch

Participant

Thanks Peter. I just started a new discussion.

-Cliff

E

ETOSoft

Participant

ADOBE INDESIGN CS 5.5 (7.5.1. last uptate)

Same problem here.

When network connection was lost, also only for a few seconds, Indesign stops working with the error message "The network connection was lost for the file xxxxxxxx.indd, or the file was modified by another process." and then crashes!

I think that someone should report this bug to the Adobe Support Team because I think that they haven't addressed this serious InDesign problem.

Fortunately, at least in this CS5 version, when you re-open the program the documents are automatically recovered.

John Hawkinson

Inspiring

That someone is you! You have the crash report, you should report the bug. You could also post the crash report here, but that's not as effective, but better than "someone should report this."

Most effective reports are via http://adobe.com/go/supportportal, but you may also report with less followthrough at http://adobe.com/go/wish.

A

Anonymous

Wow, really impressive that this problem has apparently existed for three years and Adobe has never done anything about it, apparently. Well, it struck me today. I'm at home, working all locally, but it gives me the same message and crashes every time. Anyone have any idea how to fix this or is this their clever way to get me to buy CS6 now?

W

wdeselle

Participating Frequently

My workaround that seems to have solved the problem with a specific document that repeatedly crashed with this error was threefold:

1) Copy original document that caused the crash to the local hard drive.

2) Delete InDesign's font cache.

3) Open document via open command and choose "open copy" in options at bottom.

When I saved the document it acted normally and so far has continued to do so. I should also note that the original document was not on a network drive but on a secondary internal hard drive, so the error seemed completely random in that respect (and I'm not on a network at all).

A

alexmwalker

Participant

That may work, but it's like saying "My car door randomly flies open when I hit 80mph. But it's fine as long as I hold it shut while I'm driving".

This is a fundamental resources tracking problem, and it's not even an OS-specific issue. I'm seeing the save crash screens above on a MBP connecting to a linux local network.

I've hit the 'Report this issue to Adobe' button a dozen times, but you get to a stage where you just type swear words into the notes field.

A

alexmwalker

Participant

Why do we bother? ... Not only does the bug report page hang Chrome before I can even send the error dump. It has some stupid javascript auto-scroller which is scrolling the 'SEND' button off the bottom of the page before I can press it. I have to blindly tab down to the Send button.

I mean, seriously Adobe. WFT..?!

E

exp0sure74

Participant

Did anyone found a solution? It's very annoying. There must be something to fix that Adobe! I never had that with any other program. On my PC it normally happens when the PC goes to sleep mode and shuts down the network card.

Windows 7 x64, InDesign CS4 6.06

Dov Isaacs

Legend

You are describing an issue that has nothing really in common with the issue discussed earlier in this thread.

With regards to networks, Adobe applications do nothing different in terms of file operations for network-based files than for local files. Letting a system go into sleep mode while you have a network file open is problematic no matter what progam you run.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Daniel Flavin

Inspiring

I have to differ Dov. The poster likely searched the forum for "Network Connection Lost" and this would be the most current thread.

InDesign easily crashes upon a lost network connection. It has stabbed me more then once; I really don't think I have seen another program exhibit such abrupt, violent shut downs. It is, certainly, a bad habit to leave a file open where networks or sleep are involved and I avoid that, but it is a true occurrence with InDesign.

C

Cheryl Tarbox

Participant

I am seeing this same error message when trying to save a file that is stored on a USB thumb(flash) drive connected to the local computer -- no network is involved.

Mac OS 10.5.8/InDesign CS4 6.0.5 and 6.0.6.

Any similar situations out there? What was your solution?

Cheryl Tarbox

Macintosh Support Specialist

Binghamton university

D

DaveH2Author

Participant

Hi

Is the USB stick formatted to NTFS or Fat32? If it is does try formatting it to Mac OS Extended (Journaled) to see if that cures it.

I am afraid that no fix has been found at present. We have resorted to rebuilding the OSX machine at some point and have not got round to it. ( much to the annoyance of the user)

C

Cheryl Tarbox

Participant

Dave,

Thanks for the reply and suggestion. I will forward this to the Faculty Member to inquire from the student having the problem.

I will forward any replies I received from them.

Cheryl

D

DaveH2Author

Participant

In case anybody else is having the problem.

After talking to Support they have suggested this

http://kb2.adobe.com/cps/404/kb404722.html

Michael Trout

Inspiring

I've seen this (and the resulting crash of InDesign) whenever the network location is disconnected. It is usually preceeded by a few minutes of the SBBOD (spinning beach ball of death).

I am not certain what causes the network disconnect (such as the server hosting the SMB share having issues and/or being reset), but it is invariably 'fatal' to InDesign.

There is not a InDesign solution to this, as far as I know. I blame (whether justified or not) the network, not the application.

A work around is to move a copy of the file you are working on to the local machine. Do all of your edits there, then copy it back to the server.

-mt

This has happened to me with OS 10.4.11 with CS2, OS 10.5.6 with CS4, and currenlty 10.5.8 with CS4 6.0.4.

The incidents have decreased following a server upgrade. More fuel to the fire regarding my opinion above.

N

neo42000

Participant

Hello,

I'm issuing the same problem, opening a file on a network drive works fine but whenever I want to save it, it crashes and break my network drive connexion but not network connexion since it keeps the internet connexion working. In addition i'm on a Windows plateform and some of my employeers are on Mac OS plateform so is it really a network issue. same problem and different platform and network. Why isn't it crashing when it does autosaves, those files are also stored on the network drive, why isn't it crashing with photoshop or dreamweaver ? I definitely think that it's software dependent and serious problem. Copying files on local drive then move it on network is a pain and could broke the links with external files. I think Adobe should solve that problem as soon as possible because, for my part, it's a major BUG.

I hope I've been understood because english isn't my main language.

Michael

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded