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New Participant
July 29, 2024
Question

InDesign Saving Issue: Error Message: "Cannot save the document. It may be opened by other app."

  • July 29, 2024
  • 3 replies
  • 1621 views

I am having a significant issue with ALL of my InDesign files not saving after I make a single change. An error message comes up. See the screenshot attached.

 

It says I have another version open, but I do not, and I am the only one in our system working on these files off a server. It won't allow saving, and it also won't allow SAVE AS. Is anyone else having this major issue? I can not work on any of our art files.

 

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3 replies

leo.r
Community Expert
July 30, 2024

Are you running the latest InDesign 19.5?

KWinnAuthor
New Participant
July 30, 2024

Yes

Bill Silbert
Community Expert
July 30, 2024

What operating system? Has the server been updated to full compatibility with your version of InDesign and whatever operating system you're on? Check with your system administrator. Many times networks are not updated right away because of the anti-virus software that they are using. This often presents problems for the users of the network.

Robert at ID-Tasker
Brainiac
July 30, 2024

@KWinn

 

Most likely your network is too slow - or rather has too high latency / lag.

 

InDesign 19.x is extremely sensitive to that. 

 

kglad
Community Expert
July 29, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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