Indesign screen distortions when scrolling

Forum|Forum|8 years ago
January 2, 2018
2 replies
1870 views

I'm using InDesign CC 2018, and as I work between pages, scroll or zoom-in/out, screen distortions appear on the page. A sample image is attached.

In this example, the grey in the bottom right-half of the document isn't supposed to be there. It appears to be an artefact from the background. Changing pages or scrolling more will typically make the issue move to a different part of the page or disappear.

Any suggestions?

indesign screen distortion

Correct answer Laubender

What should help: Turn off GPU Acceleration.

Best,
Uwe

K

Krista26520851qyto

Participating Frequently

I am also having this issue with InDesign. I can toggle off GPU Performance and Animated Zoom and it gets marginally better, but it still happens. When I scroll or move items, they distort. I have had this issue since moving to new BenQ monitors. There are a LOT of settings within these monitors, so maybe that is the issue? My machine is brand new - I'll attach the spec sheet.

3000191832475-1.pdf

A

Anubhav M

Community Manager

Hello @Krista26520851qyto,

I'm sorry to hear about your experience. Could you try to increase the refresh rate to a higher value to see if it helps? Also, try performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/46XLstP) and share your observations.

Looking forward to hearing from you.

Anubhav

A

Anubhav M

Community Manager

I can't adjust my screen refresh any higher without having to downgrade my
resolution. I literally just got this PC two days ago, so I don't think the
drivers are the problem, especially because I was having this issue on my
older PC as well. And since I'm having issues with InDesign, I don't see
why a completely separate app would be causing issues with my display in
InDesign. I'm not on a laptop, and you could see from my original post that
my graphics card is NVIDIA and not AMD.

Krista Rider
Media & Branding Manager
Sports, Inc.

[personal info removed by moderator]

Hello @Krista26520851qyto,

Thanks for confirming. Could you confirm if the problem started happening after getting these new BenQ monitors or if you had this problem with previous versions of InDesign as well? If this is new, could you try disconnecting one of the monitors to check if the problem persists? Also, kindly share the system report (https://adobe.ly/3TYsbRp) and a small screen recording of the problem, so I can check this with the team.

Looking forward to hearing from you.

Anubhav

L

LaubenderCorrect answer

Community Expert

What should help: Turn off GPU Acceleration.

Best,
Uwe

R

roxanneltaylorAuthor

New Participant

Thanks! That seemed to fix the problem.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded