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InDesign will not open once closed and has to be reinstalled every-time to get it working again.

Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Hi,

Once I've quit InDesign it fails to reopen, it appears to start to load but then as quick as a flash stops.

Does anyone know how to fix this issue or is experiencing it themselves?

 

Thank you.

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Bug , Performance

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Explorer ,
Aug 03, 2023 Aug 03, 2023

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Exact same problem here with v.18.5, as of yesterday. Only current solution is you uninstall and reinstall each morning...

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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Check this thread:

 

https://community.adobe.com/t5/indesign-discussions/indesign-doesn-t-open-and-i-ve-tried-lots-of-res... 

 

▒►ID-Tasker CS6 / CC- most powerful tool ever created for InDesign◄▒

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Explorer ,
Aug 03, 2023 Aug 03, 2023

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Thanks. Holding doing the "Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation" works but only if I select Yes to delete InDesign Preference files. If I close and try to reopen it won't work again, until I do the above and delete the InDesign Preference files each time.

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Explorer ,
Aug 03, 2023 Aug 03, 2023

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I'm using a Mac (Ventura 13.2) M1 Max and InDesign 18.5. Everything seems to be up-to-date and I'm still getting this problem.

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Community Beginner ,
Aug 04, 2023 Aug 04, 2023

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Having the EXACT issue.. Frustrating as all heck. Started today for me

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Explorer ,
Sep 25, 2023 Sep 25, 2023

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I don't know what version of InDesign 2023 is unaffected. If InDesign 2022 is good enough for you: Install InDesign v17.4. That is the only version of InDesign 2022 that will work. Nothing newer, nothing older.

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Explorer ,
Aug 04, 2023 Aug 04, 2023

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You can try to start up InDesign while holding Shift-Control-Option-command (Startup Alert - Delete InDesign Preference files): Yes, this works, but then when you close the app and re open, it's the same issue, crashing on launch. Also, all your preferences are lost each time.

 

But I just noticed that my Mac OS was on Ventura 13.2, whereas 13.5 is available, I just wasn't getting an alert or automatic updates. I had to go to System Settings / General / Software Update and do it manually.

 

I'm hoping this resolves the issue.

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New Here ,
Aug 09, 2023 Aug 09, 2023

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Hi @mattj94284515 

I was experiencing the same thing after updating to ID 18.5 (on Mac OS Ventura)

I was using the reset preference files on launch to get around it, but this wasn't ideal.

 

What I have done now and seems to work is to Uninstall inDesign completely and then delete the inDesign folders from the following locations:
Library / Caches / Adobe InDesign

Library / Preferences /Adobe InDesign

 

After deleteing both folders, reinstall InDesign and it should boot up properly (it did for me at least).

 

Thanks

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Actually - scratch that. It worked fine for about 24 hours, but the same problem is happening again. 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Hi, I wasn't actually able to locate any files in the Library but as you say, the problem still exist. This is clearly an issue from Adobe's end as I am working on two different Mac's of different setups and the problem exist on both of them. I'm extremely frustrated by having to uninstall and reinstall every morning! It would be easier to speak with the Wizzard of Oz than to communicate with someone at Adobe!

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New Here ,
Sep 24, 2023 Sep 24, 2023

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Facing the same problem everyday. Growing tired of installing InDesign everyday multiple time or never shutting it off. 
I have tried downloading every version down to 17.0. My Mac has Ventura installed and is an M2 Max. Every other Adobe software works smoothly its just damned InDesign.

Adobe a response will be appreciated!

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New Here ,
Sep 24, 2023 Sep 24, 2023

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RAM: 32768MB
Machine: arm64
Model: Mac14,6
CPU * Core count: 12
CPU Frequency: 0MHz
Bus Frequency: 0MHz
Open GL Renderer: Apple M2 Max
Open GL Version: 2.1 Metal - 83
Open GL Vendor: Apple
Open GL Extensions: L_ARB_color_buffer_float, GL_ARB_depth_buffer_float, GL_ARB_depth_clamp, GL_ARB_depth_texture, GL_ARB_draw_buffers, GL_ARB_draw_elements_base_vertex, GL_ARB_draw_instanced, GL_ARB_fragment_program, GL_ARB_fragment_program_shadow, GL_ARB_fragment_shader, GL_ARB_framebuffer_object, GL_ARB_framebuffer_sRGB, GL_ARB_half_float_pixel, GL_ARB_half_float_vertex, GL_ARB_imaging, GL_ARB_instanced_arrays, GL_ARB_multisample, GL_ARB_multitexture, GL_ARB_occlusion_query, GL_ARB_pixel_buffer_object, GL_ARB_point_parameters, GL_ARB_point_sprite, GL_ARB_provoking_vertex, GL_ARB_seamless_cube_map, GL_ARB_shader_objects, GL_ARB_shader_texture_lod, GL_ARB_shading_language_100, GL_ARB_shadow, GL_ARB_shadow_ambient, GL_ARB_sync, GL_ARB_texture_border_clamp, GL_ARB_texture_compression, GL_ARB_texture_compression_rgtc, GL_ARB_texture_cube_map, GL_ARB_texture_env_add, GL_ARB_texture_env_combine, GL_ARB_texture_env_crossbar, GL_ARB_texture_env_dot3, GL_ARB_texture_float, GL_ARB_texture_mirrored_repeat, GL_ARB_texture_non_power_of_two, GL_ARB_texture_rectangle, GL_ARB_texture_rg, GL_ARB_transpose_matrix, GL_ARB_vertex_array_bgra, GL_ARB_vertex_blend, GL_ARB_vertex_buffer_object, GL_ARB_vertex_program, GL_ARB_vertex_shader, GL_ARB_window_pos, GL_EXT_abgr, GL_EXT_bgra, GL_EXT_bindable_uniform, GL_EXT_blend_color, GL_EXT_blend_equation_separate, GL_EXT_blend_func_separate, GL_EXT_blend_minmax, GL_EXT_blend_subtract, GL_EXT_clip_volume_hint, GL_EXT_debug_label, GL_EXT_debug_marker, GL_EXT_draw_buffers2, GL_EXT_draw_range_elements, GL_EXT_fog_coord, GL_EXT_framebuffer_blit, GL_EXT_framebuffer_multisample, GL_EXT_framebuffer_multisample_blit_scaled, GL_EXT_framebuffer_object, GL_EXT_framebuffer_sRGB, GL_EXT_geometry_shader4, GL_EXT_gpu_program_parameters, GL_EXT_gpu_shader4, GL_EXT_multi_draw_arrays, GL_EXT_packed_depth_stencil, GL_EXT_packed_float, GL_EXT_provoking_vertex, GL_EXT_rescale_normal, GL_EXT_secondary_color, GL_EXT_separate_specular_color, GL_EXT_shadow_funcs, GL_EXT_stencil_two_side, GL_EXT_stencil_wrap, GL_EXT_texture_array, GL_EXT_texture_compression_dxt1, GL_EXT_texture_compression_s3tc, GL_EXT_texture_env_add, GL_EXT_texture_filter_anisotropic, GL_EXT_texture_integer, GL_EXT_texture_lod_bias, GL_EXT_texture_rectangle, GL_EXT_texture_shared_exponent, GL_EXT_texture_sRGB, GL_EXT_texture_sRGB_decode, GL_EXT_timer_query, GL_EXT_transform_feedback, GL_EXT_vertex_array_bgra, GL_APPLE_aux_depth_stencil, GL_APPLE_client_storage, GL_APPLE_element_array, GL_APPLE_fence, GL_APPLE_float_pixels, GL_APPLE_flush_buffer_range, GL_APPLE_flush_render, GL_APPLE_packed_pixels, GL_APPLE_pixel_buffer, GL_APPLE_rgb_422, GL_APPLE_row_bytes, GL_APPLE_specular_vector, GL_APPLE_texture_range, GL_APPLE_transform_hint, GL_APPLE_vertex_array_object, GL_APPLE_vertex_point_size, GL_APPLE_vertex_program_evaluators, GL_APPLE_ycbcr_422, GL_ATI_separate_stencil, GL_ATI_texture_env_combine3, GL_ATI_texture_float, GL_IBM_rasterpos_clip, GL_NV_blend_square, GL_NV_conditional_render, GL_NV_depth_clamp, GL_NV_fog_distance, GL_NV_fragment_program_option, GL_NV_fragment_program2, GL_NV_light_max_exponent, GL_NV_texgen_reflection, GL_NV_texture_barrier, GL_NV_vertex_program2_option, GL_NV_vertex_program3, GL_SGI_color_matrix, GL_SGIS_generate_mipmap, GL_SGIS_texture_edge_clamp, GL_SGIS_texture_lod
HighbeamSessionId:
Adobe Product Version: 17000
Adobe Product Build: 17.0.0.96
Adobe Crash Reporter Version: 10.3.2
User GUID: 950C5BD1-5DFB-4B8B-BF5F-734EB05BDA4D
Crash GUID: 5122E4A0-DAB7-4574-BEB8-7670DDC53529
Exit Code: 6
Report Type: log
imsUserGuid:
codeType: ARM-64 (Native)

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Enthusiast ,
Sep 24, 2023 Sep 24, 2023

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you're running macOS 13.0. update to the latest version - 13.6 - it solved the issue for many users. then you can use the latest InDesign version, too.

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Explorer ,
Sep 25, 2023 Sep 25, 2023

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Install InDesign v17.4. That is the only version of InDesign 2022 that will work. Nothing newer, nothing older.

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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For now, the solution for me is to install and use "InDesign Beta" it doesn't have the problem of opening up. Hope it can help.

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Enthusiast ,
Nov 27, 2023 Nov 27, 2023

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For now, the solution for me is to install and use "InDesign Beta" it doesn't have the problem of opening up. Hope it can help.


By @default9iesn8r950nc

 

On what OS version?

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