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Issues installing Indesign Server

Contributor ,
Jun 20, 2024 Jun 20, 2024

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I'm having issues installing the latest version of Indesign Server on a Windows Server 2019. The application will not install. This message is shown...

 

Scherm­afbeelding 2024-06-17 om 14.11.38.png

 The logs don't mention any clear indication. The only thing we notice is this in the deployment report ...

 

<errorCode>7</errorCode><errorSubCode>195</errorSubCode>

 

After Googling, it seems 195 has something to do with prerequisites, but they all seem to be valid.

 

The server did contain the Indesign Server 2022 version, which could be installed succesfully.

 

How do I find out what the problem is quickly?

 

 

 

 

TOPICS
Activation billing and install

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Contributor ,
Jun 24, 2024 Jun 24, 2024

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Thanks to the professional services team from Adobe, the issue was fixed.

 

The installer apparently contained Media Encoder and/or Bridge components that were not compatible with the server's specifications. After creating a new build (without the additional components), the installation did work.

 

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