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Sofia25629549ta0q
Known Participant
January 8, 2024
Answered

KDP error on a single page (text outside margins)

  • January 8, 2024
  • 3 replies
  • 2925 views

Hi,

I'm stuck with this error. It's weird because the object on the right (the one that is being flagged as the error) is a master page and is applied to the entire book BUT it is only in this page that they say the text is outside margin. 😞

Has anyone ever encountered this before?


I tried moving the head to the left a lot of times and still getting the error. 😞

 

    This topic has been closed for replies.
    Correct answer rob day

    It's weird because the object on the right (the one that is being flagged as the error) is a master page and is applied to the entire book

     

    Hi @Sofia25629549ta0q , Is the orange band the text frame and has it been overridden on the page? If it has been overridden, turn on invisibles and check to make sure the end of story marker is on the same line as the text and there is not an added return forcing the text to cross over the margin line:

     

     

     

     

    3 replies

    James Gifford—NitroPress
    James Gifford—NitroPress
    Legend
    January 8, 2024

    Just to be clear, KDP can be absolutely maddening about this kind of stuff. I have more problems with print editions than with Kindle ones, and my batting average for resolving the problem in my favor is below the Mendoza Line.

     

    You are not dealing with anyone sensible or empowered to actually analyze an issue; you are most likely battling an AI that insists element X falls outside the list of layout rules. You're not likely to win, and if ther's a way to elevate these claims to wetware (or at least a smarter AI) I've never found it. For one thing, the "problem" may not be just this one page or object; I've had books with an element on hundreds of pages and told it's faulty on "pages 23, 41, 68 and 124." The next pass will name a few other, apparently random pages. It's Whac-a-Mole and can't be resolved.

     

    The only thing you have going for you is that this is limited to the one page with that illustration. I would first make sure that NO element on that page is outside the margins, including invisible strays and legitimate elements that might be "almost" at or over the margin. Nudge everything in a tad, especially that page flag so that the text is more within the line. Rob's note that there may be a stray empty line below the visible text is a good one,

     

    Good luck. I am battling almost exactly this same problem, with a book that uses thumb-tabs to locate chapters. KDP stubbornly refuses to accept them because "content is outside the trim line" — and I even converted the tabs from text frames to JPEG images so that they are not interpreted as 'content.' I will almost certainly have to solve the issue as several times before: delete the d*mn tabs.

     

    Good luck to both of us. 🙂

    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    January 10, 2024

    FWIW, I have run into the same problem with KDP. The same element (close-to, but still within the trim line) found on one or two pages throws off the error when that exact element is the same on all the other pages. I've called support and they fixed it pronto!

      J E L
      Community Expert
      J E LCommunity Expert
      Community Expert
      January 10, 2024

      KDP support has proven to be almost impossible to reach and then, for all of the usual reasons including that of outsourcing to heavily-accented countries that can only do things from the playbook in front of them, usually useless. But glad to hear you had a positive outcome; I think I had one, once.

       

      It's like engaging any of the tech support systems where the reps are either not really up to the task, confined to a prewritten playbook or horribly burnt out, and from both training and experience start with the weary list of "Is the computer plugged in? Is it turned on?" level of 'help.' It takes forever to get them to agree that an anomaly is not going to bring Jeff's empire to rubble, and then if you're lucky they'll actually okay the exception.

       

      Not really useful. I would happily pay or go through a vetting process or whatever to be able to reach someone up to speed, with an intelligible accent, who will listen to a reasonable claim, and is then empowered to either fully explain the problem from the production end or grant a waiver for reasonable variations.

       

      Hell, I'd chip in on a team of technical writers who can keep up with the endless changes to the system and fully document all the features, requirements, errors, best-practices etc. The help system is a mix of extremely overwritten pages, pages only an internal developer can make sense of, and (far too much) outdated or 'lost' material that does not come up in a reasonable search for help. All connected with a spiderweb of links that will often send you in a frustrating loop without ever connecting to anything like the page with the answer you're looking for.


      I'm sorry that was your experience. I've been successful many times. I submit my phone number with the account ID or whatever they require, and they call within the hour. 

      rob day
      Community Expert
      rob dayCommunity ExpertCorrect answer
      Community Expert
      January 8, 2024

      It's weird because the object on the right (the one that is being flagged as the error) is a master page and is applied to the entire book

       

      Hi @Sofia25629549ta0q , Is the orange band the text frame and has it been overridden on the page? If it has been overridden, turn on invisibles and check to make sure the end of story marker is on the same line as the text and there is not an added return forcing the text to cross over the margin line:

       

       

       

       

      S
      Sofia25629549ta0qAuthor
      Known Participant
      January 9, 2024

      IT WORKED! Thank you so much!!

      James Gifford—NitroPress
      James Gifford—NitroPress
      Legend
      January 9, 2024

      I gave up on my current battle. KDP is stubbornly calling simple bleed graphics "content near the trim line" and I just don't have the stamina to keep trying to figure out the difference. 😛

       

      I do note all of your text is inside the text-safe area (now, with that correction), but they seem fine with your bleeding orange tab, which is equivalent to what they're complaining about in my book. Maybe they just don't like me any more. 🙂

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      January 8, 2024

      Hi,

       

      Thank you for reaching out. Can you check if any empty text frame was created outside permitted margins? If yes, please remove that and test again. 

      Thanks

      Rishabh

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