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Stein99
Inspiring
March 13, 2024
Question

Main view not redrawn when mouse zooming until mouse is moved

  • March 13, 2024
  • 1 reply
  • 1515 views

 

After I updated to MacOs 14.4, I got this weird bug when zooming pages using Opt+mouse scroll wheel. I can see the vertical and horizontal scroll bar sizes changes as I am zooming, but the main view is not updated. The moment I move my mouse, the main view also get updated. This is very frustrating, because I cannot see the size while I am zooming. This worked fine in MacOs 14.2. 

 

To reproduce the bug:

Zooming seems to work initially when opening a document, and the error seems sometimes to be triggered if I Space+drag when I have the mouse pointer on (positioned on) one of the pages. If I have the cursor outside any page (in the grey area) while initiating a Space+drag the issue sometimes magically goes away until I Space+drag with cursor positioned on one of the pages again. I can turn the bug on/off by doing this. Sometimes is also seems to matter if I zoom with the cursor inside or outside the pages.

 

Running InDesign 19.2 on MacOs Sonoma 14.4 on a Mac Studio M2. GPU is not enabled.

 

 

 

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    1 reply

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    March 14, 2024

    What monitor is it? Is it a 2nd monitor? How is it connected, hdmi, usbC, is it connected through a hub like for USB cables, hdmi ports etc? (I have usb hub for USB 4 ports to USB C connector and it has a HDMI port, which is a bit laggy, but plugging USB C directly to the macbook works a bit better)

     

    If the monitor is not compatible then I'm not sure what we can do here. 

     

    Try adjust your Live Drawing Screen (at the bottom here)

     

     

    And/Or your display performance

     

     

    Can't think of anything else to try.

     

    There's a few threads about with laggy displays - you might find some answers there - quite an indepth one here with some suggestions
    https://community.adobe.com/t5/lightroom-classic-discussions/laggy-display-with-dual-4k-monitors-macos/m-p/14051988

     

     

    S
    Stein99Author
    Inspiring
    March 14, 2024

    @Eugene Tyson Thanks for answering - but I am not sure if you read my post properly? The monitor is not lagging, and I am not concerned about the GPU not being used. This is a functional issue when zooming using mouse scroll wheel and Opt key and that the main view is not updated.

    S
    Stein99Author
    Inspiring
    March 14, 2024
    quote

    The reason for GPU being disabled is (as I understand) the monitor not supporting HiDPI. But the zoom issue should not be an issue whether GPU is enabled or disabled. Normally the solution to display issues is actually to disable GPU. I will not spend more time on trying to find out why GPU is not enabled - the performance without GPU is sufficient for mye easy work anyway.

     

    I will not spend more time on examining monitor issues either. This is clearly a "functional issue" where InDesign is not refreshing some of the elements. If it was related to the monitor - the whole screen would be affected.

     

    I will try to change some of the display/performance settings in InDesign to see if this affects it and might try the safe mode option. I see also that InDesign has a newer version 19.3 than mine (19.2) and hopefully there might be a fix for this issue there. But it does not seem that Creative Cloud app has detected this new version yet - it says that I am up to date on version. Maybe 19.3 is only release for Windows for the moment?


    By @Stein99

    Ah - 19.3 may not be in your area yet- I don't have it either. Still 19.2

     

    If you don't want to spend time troubleshooting your issue that's up to you.

    It should be working - the fact it's not could be a deeper underlying issue. 

     

     


    quote

    If you don't want to spend time troubleshooting your issue that's up to you.

    It should be working - the fact it's not could be a deeper underlying issue. 

     

     


    By @Eugene Tyson

     

    I will troubleshoot the issue - but I will not spend time on paths that are very unlikely to give any results. I work in software development myself, so I think I am quite into the technical aspects.

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