Known Participant

Answered

My export presets for PDF(print) are missing.

Forum|Forum|13 years ago
October 5, 2012
7 replies
52999 views

I have InDesign CS6. I went to export a file and I only have [custom] and standard (1). The normal settings such as "smallest file size", "high quality print" and "Press quality print" are all gone. Does anyone know how to fix this? And why this problem happened in the first place?

It seems it's just another problem to add to a long list which haults my work and wastes so much of my time. Is it too much to expect that an expensive program which my company paid for should just work?

If it makes any difference I am using Windows 7.

Any assistance is much appreciated.

This topic has been closed for replies.

Correct answer Peter Spier

I don't think Prefs is going to do it...

I uploaded a zip file of standard presets to my YouSendIt account a few mainths ago for someone else. It's still there: https://www.yousendit.com/download/TEhVN3RhbEpOQnljZDhUQw

L

L011ip0p

Participating Frequently

I'm having this issue now after the latest update... can anyone help? (mac user)

Rishabh_Tiwari

Community Manager

Hi,

Sorry to hear about the trouble. Please try the suggestions shared in this similar discussion and let is know if this helps or if you need further assistance.

Thanks

Rishabh

K

krešimirm49196044

New Participant

thanks to all :-)

H

HC6

New Participant

I have exactly same problem.

installed cs6 fine. then updated mountain lion 10.8.2.

i removed some of my old cs3, cs4, and trial cs5 by using adobe installer

now my presets in illustrator is gone?!

i stil have my acrobat 9 pro intact and it exports fine and has the various presets.

i think it's only my illustrator presets gone....i am not sure about indesign (if anyone has a snapshot of what it should look like in the export PDF panel, pls show me)

i downloaded the link from the above....but i dont know where to place this?

Peter Spier

Adobe Expert

You should probably reinstall CS6. Uninstalling earlier versions after you install a new one can have a lot of bad effects (things go missing becasue the get delted by the uninstaller from common folders), but it's hard to know waht all the damage is until you hit a problem.

H

HC6

New Participant

Thanks Peter for replying.

But is there any workaround without having to do full install? all my other apps work fine so far. I mean worst case i could open it up in acrobat 9 pro which i do have, then export the file.

i dont see any preset folders for acrobat in illustrator CS6 at all. it must be getting it from somewhere?

G

Gwendolyn Rice

New Participant

I'm on a Mac, 10.7.5, and had just uninstalled some old software and came up with this exact problem in InDesign. On a Mac, reinstalling Acrobat Pro (or installing the newest version) did the trick for me and restored the presets.

B

bhrabin

New Participant

Thank you Gwendolyn.

I'm on Mac too and had also just uninstalled some older Adobe versions prior to upgrading to Mountain Lion, and ran into this problem. Your solution worked perfectly!

M

mga_user

New Participant

I'm having the same issue... all my presets have just magically vanished and now I am in a real bind. This is just one of many problems I've had since upgrading to CS6... wish I never had! Adobe is really going downhill.

Peter Spier

Adobe Expert

The link is still good...

Obviously there are a number of you who have this problem, but I wouldn't necessarily lay it at Adobe's feet as there are many more users who don't experience any difficulty with the presets at all. That usually means there's something on your own system that caused this.

M

mga_user

New Participant

Finally figured out a fix...

Close all Adobe products
Delete this folder: C:\Users\username\AppData\Roaming\Adobe\InDesign\Version 8.0
Restart

Peter SpierCorrect answer

Adobe Expert

I don't think Prefs is going to do it...

I uploaded a zip file of standard presets to my YouSendIt account a few mainths ago for someone else. It's still there: https://www.yousendit.com/download/TEhVN3RhbEpOQnljZDhUQw