Page edges and guides not displaying correctly on Mac

New Here ,
Aug 29, 2022 Aug 29, 2022

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Heya, I opened up InDesign today and saw it was graphically messed up. I first thought the file was corrupt, but found the guides were messed up on new documents as well. As you can see, the edges and guides being displayed arbitrary appear and disappear based on zoom level.

The displayed page here is a 8.5x11 page with .5 margins and five columns.

Screenshot 2022-08-29 18.46.27.pngScreenshot 2022-08-29 18.46.36.pngScreenshot 2022-08-29 18.46.46.png

I've turned off GPU Performance, adjusted display performance, but none of that helps. This is a relatively new Mac I just got in the office. I'm working remotely, so I am accessing it via a remote desktop, but if I set the display settings to 100%, the graphical glitch persists on the streamer as well.

And, I did try opening files on my computer at home (on a Windows machine) and they all display correctly.

Would anyone have any idea what's going on here?

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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If you think you have an application corruption the first thing to try is to reset the InDesign preferences back to the factory defaults.

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New Here ,
Aug 30, 2022 Aug 30, 2022

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And that appears to have done nothing either.

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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Scrool down in Reset InDesign Preferences and Other Troubleshooting  to the section on replacing the caches.

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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"Remote desktop" — not sure anything further needs to be considered here. Few are perfect and most will glitch (in subtle ways like this problem) at the drop of a bit.

 

Taking a wild stab at it, I'd say it's interference between the virtualization and the appearance threshold set for grids and guides.

 

|| Word & InDesign to Kindle (& EPUB): a Professional Guide (Amazon)

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Community Beginner ,
Sep 07, 2022 Sep 07, 2022

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Hi,

 

Did you ever find out what was causing this? It's just started happening to me today. Weirdly I am also using Splashup Remote Desktop. I am waiting on someone from my work to check if the display actually looks like this on my Mac in the office.

 

Resetting InDesign preferences made no difference and it looks fine on my Mac at home.

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Community Beginner ,
Sep 07, 2022 Sep 07, 2022

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I've since noticed that the screen that I am connecting to, which is a Mac Studio Display is possibly too high resolution for Splashtop. Luckily I have a second monitor, which is slightly lower res that was initially switched off when I tried this. I got a colleague to switch it on and mirrored that display, and the lines reappeared!

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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Exactly what I would have expected from such a combination. Even good virtualization just does not handle high-res displays well, not beyond "office grade" imaging.

 

(I confess to remaining sort of baffled at the number of designers virtualing into high-end design, CAD, etc. systems, but I guess it's the new world. 🙂 )

 

|| Word & InDesign to Kindle (& EPUB): a Professional Guide (Amazon)

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Community Beginner ,
Sep 07, 2022 Sep 07, 2022

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I'm only working from home because everyone in my house has Covid!

 

I normally work in the office all the time 🙂

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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Oh, I know there are many reasons and in this case a virtual link can be a life (job?) saver.

 

I've seen too many shops that have chosen to use glitchy, limited virtualization over a trans/portable workstation, and for CAD, graphics, etc. having the system under the desk is barely optional. Virtualizing works fine for office workers. It's a headache for anyone who needs... more.

 

|| Word & InDesign to Kindle (& EPUB): a Professional Guide (Amazon)

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Contributor ,
Sep 07, 2022 Sep 07, 2022

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James,

I remote into my work machine depending on the task I need to do. My home connection is slower (only 10MB upload) combined with a VPN. If I'm collecting files for output or working on large docs with many images, it's easier to be inside the network working remotely on my work computer. If I'm doing simple design, running ID on my local machine with servers mounted is the easier route. 

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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Not necessary knocking any remote/WFH method. I've just encountered some client firms who are essentially on permanent WFH, but having employees use virtual desktop for very advanced, large-scale CAD and graphics work, and it just adds fuel to the fire that "WFH is not productive."

 

Temporary/inefficient solutions made permanent, to no one's advantage.

 

|| Word & InDesign to Kindle (& EPUB): a Professional Guide (Amazon)

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