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jond87042160
New Participant
January 13, 2023
Question

Pantone Connect Not Adding Swatch To Swatch Palette

  • January 13, 2023
  • 9 replies
  • 5841 views

This horrible greedy decision by Adobe & Pantone is turning out to be even worse than imagined. I'm being robbed, i mean i'm paying another monthly subscription fee, but this product does not work. 

 

Every time we search for a color, click on the 3 dots to Add To Swatch, the color never shows up in my local Swatch Pallete. 

 

Please advise on how colors are supposed to be added to my pallete. It does the same thing inside Illustrator. 

 

Wish i could get rid of every pantone ink and adobe product at this point. 

9 replies

C
ciarah_0996
New Participant
August 14, 2024

A user I'm supporting isn't able to add swatches into illustrator. In pantone connect when he right clicks the color it doesn't show "swatches" at all as an option. He has a creative cloud license and is signed in  w proper email. Other macs in the building do not have this issue at all.

leo.r
leo.r
Community Expert
August 14, 2024
quote

A user I'm supporting isn't able to add swatches into illustrator.


By @ciarah_0996

 

You may want to post your question in the Illustrator forum:

https://community.adobe.com/t5/illustrator/ct-p/ct-illustrator?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

M
Melina39034676onb2
New Participant
August 7, 2024

This just started happening to me and my team as well!!! So frustrating. Our IT department has a call out to them on this. About to read all the comments now..

Jeff Witchel, ACI
Jeff Witchel, ACI
Community Expert
June 23, 2024

Not sure why this is happening. Works great with my InDesign (latest version on Mac)

A
analytical_athlete1549
Participating Frequently
June 23, 2024

I was having this problem as well, and it was really making me angry given I am paying for the pantone subscription. The annoying workaround is to restart your mac. That gave me the three dots back to add my swatches to illustrator.

.

    E
    Eugene Tyson
    Community Expert
    May 12, 2023
    quote

    This horrible greedy decision by Adobe & Pantone


    By @jond87042160

    It was Pantones decision to pull it's product from Adobe software and charge another fee. 

     

    Rollback to a previous InDesign version
    https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

     

     

    Or you can load the .acb files from the previous versions of InDesign - by copying them in their folders.

    These are just files like any other files.

     

    If there's an issue with Pantone Connect you need to raise it with Pantone.

     

     

    B
    Ben428
    New Participant
    May 12, 2023

    I just ran into this issue and I have a workaround of sorts. For me at least, the (current as of May 2023) issue is that Pantone Connect won't add a swatch when there is no document open, but it will when a document is open. I wanted to add a persistent swatch for new documents, so I opened a document, added the swatch, exported all of my swatches, closed the document, and then imported the swatches I had saved. 

    rob day
    rob day
    Community Expert
    May 12, 2023

    Hi @Ben428 , You can avoid the Pantone Connect mess and manually install the .acb files from an earlier ID version, or you can get more up-to-date libraries here:

     

    https://github.com/Autocrit/Pantone-color-libraries

     

    Steve Werner
    Steve Werner
    Community Expert
    January 13, 2023

    Sad to say, but Pantone Connect seems to be very poorly written and gets very poor ratings!

      Kevin Stohlmeyer
      Kevin Stohlmeyer
      Community Expert
      January 13, 2023

      This is being noted on other posts as well - it sounds like something has gone wrong with Pantone Connect as of today. Users are unable to add to swatches via Connect. Contact Pantone Support.

        rob day
        rob day
        Community Expert
        January 13, 2023

        Hi @jond87042160 , Have you tried contacting Pantone it’s their extension, not Adobe’s.

         

        Also, InDesign still reads .acb files, so if you have the Pantone .acb libraries from a previous version you can manually move them into the Swatch Libraries folder:

        Applications⁩ ▸ ⁨Adobe InDesign 20XX⁩ ▸ ⁨Presets⁩ ▸ ⁨Swatch Libraries⁩

         

        The only change is Adobe no longer installs the .acb files on an upgrade

          M
          Megan26527943ju77
          New Participant
          January 10, 2025

          THANK YOU!!!!

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