Pantone Connect Not Adding Swatch To Swatch Palette

[jond87042160]

This horrible greedy decision by Adobe & Pantone is turning out to be even worse than imagined. I'm being robbed, i mean i'm paying another monthly subscription fee, but this product does not work. 

Every time we search for a color, click on the 3 dots to Add To Swatch, the color never shows up in my local Swatch Pallete. 

Please advise on how colors are supposed to be added to my pallete. It does the same thing inside Illustrator. 

Wish i could get rid of every pantone ink and adobe product at this point. 

[rob day]

Hi @jond87042160 , Have you tried contacting Pantone it’s their extension, not Adobe’s.

Also, InDesign still reads .acb files, so if you have the Pantone .acb libraries from a previous version you can manually move them into the Swatch Libraries folder:

Applications⁩ ▸ ⁨Adobe InDesign 20XX⁩ ▸ ⁨Presets⁩ ▸ ⁨Swatch Libraries⁩

The only change is Adobe no longer installs the .acb files on an upgrade

[Megan26527943ju77]

THANK YOU!!!!

[Kevin Stohlmeyer]

This is being noted on other posts as well - it sounds like something has gone wrong with Pantone Connect as of today. Users are unable to add to swatches via Connect. Contact Pantone Support.

[Steve Werner]

Sad to say, but Pantone Connect seems to be very poorly written and gets very poor ratings!

[Ben428]

I just ran into this issue and I have a workaround of sorts. For me at least, the (current as of May 2023) issue is that Pantone Connect won't add a swatch when there is no document open, but it will when a document is open. I wanted to add a persistent swatch for new documents, so I opened a document, added the swatch, exported all of my swatches, closed the document, and then imported the swatches I had saved. 

[rob day]

Hi @Ben428 , You can avoid the Pantone Connect mess and manually install the .acb files from an earlier ID version, or you can get more up-to-date libraries here:

https://github.com/Autocrit/Pantone-color-libraries

[Eugene Tyson]

This horrible greedy decision by Adobe & Pantone

By @jond87042160

It was Pantones decision to pull it's product from Adobe software and charge another fee. 

Rollback to a previous InDesign version
https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

Or you can load the .acb files from the previous versions of InDesign - by copying them in their folders.

These are just files like any other files.

If there's an issue with Pantone Connect you need to raise it with Pantone.

[sheila.zwettler]

I was having this problem as well, and it was really making me angry given I am paying for the pantone subscription. The annoying workaround is to restart your mac. That gave me the three dots back to add my swatches to illustrator.

.

[Jeff Witchel, ACI]

Not sure why this is happening. Works great with my InDesign (latest version on Mac)

[Melina39034676onb2]

This just started happening to me and my team as well!!! So frustrating. Our IT department has a call out to them on this. About to read all the comments now..

[ciarah_0996]

A user I'm supporting isn't able to add swatches into illustrator. In pantone connect when he right clicks the color it doesn't show "swatches" at all as an option. He has a creative cloud license and is signed in  w proper email. Other macs in the building do not have this issue at all.

[leo.r]

A user I'm supporting isn't able to add swatches into illustrator.

By @ciarah_0996

You may want to post your question in the Illustrator forum:

https://community.adobe.com/t5/illustrator/ct-p/ct-illustrator?page=1&sort=latest_replies&filter=all...

[sheila.zwettler]

restart Illustrator and the ability to save to swatches should return. Its
clunky, but it works for me.

[Mike Witherell]

As they often say over in the Illustrator forum, "Have you ditched your Illustrator preferences lately?" In other words, your install of Illustrator might need a preferences reset.