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Pantone Connect Not Adding Swatch To Swatch Palette

Community Beginner ,
Jan 13, 2023 Jan 13, 2023

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This horrible greedy decision by Adobe & Pantone is turning out to be even worse than imagined. I'm being robbed, i mean i'm paying another monthly subscription fee, but this product does not work. 

 

Every time we search for a color, click on the 3 dots to Add To Swatch, the color never shows up in my local Swatch Pallete. 

 

Please advise on how colors are supposed to be added to my pallete. It does the same thing inside Illustrator. 

 

Wish i could get rid of every pantone ink and adobe product at this point. 

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How to , Print

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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Hi @jond87042160 , Have you tried contacting Pantone it’s their extension, not Adobe’s.

 

Also, InDesign still reads .acb files, so if you have the Pantone .acb libraries from a previous version you can manually move them into the Swatch Libraries folder:

Applications⁩ ▸ ⁨Adobe InDesign 20XX⁩ ▸ ⁨Presets⁩ ▸ ⁨Swatch Libraries⁩

 

The only change is Adobe no longer installs the .acb files on an upgrade

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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This is being noted on other posts as well - it sounds like something has gone wrong with Pantone Connect as of today. Users are unable to add to swatches via Connect. Contact Pantone Support.

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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Sad to say, but Pantone Connect seems to be very poorly written and gets very poor ratings!

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