Participating Frequently

Answered

Persistent Error in Adobe InDesign: ‘There Was an Error Updating the Artifact

Forum|Forum|2 years ago
January 23, 2024
34 replies
26020 views

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

Correct answer NOcreationsBE

@Rishabh_Tiwari They originally opened with Chrome. Which did not work. But they just refreshed the link, and it now works. So i think what is happening, is that there's some sort of lag or delay with the file updating, creating an error message. It must be some sort of Adobe server issue. Other's have noticed this too.... The link won't work right away, but when they try again, it works.

I would like to add that my clients usually do not experience any problems opening the file with the link (even if I get the error message), but sometimes they do. Refreshing the page does do the trick in most cases if that happens. Now usually they are 'slow' in reacting on my update messages, so it is possible that they only experience problems opening the file when they react right away. I will keep an eye on that now, to be sure. So I support the idea of a lag/delay in the update process.

Show previous replies

M

mogsta

Participating Frequently

New version, high hopes... same error. I've been getting this dumb error for months. What's worse, in the newest version (currently 20.0.1) it even occasionally crashes Indesign.

Can't wait to finish my contract with the current client so I can ditch Adobe's overpriced bloatware. In my 25 year design career, Adobe's gone from amazing, groundbreaking software to a bug-filled nightmare of useless features. (Yes, it has tons of great, useful features too...)

SaraBequette

Inspiring

I get that message from time to time, too! Just got it now and grabbed the screenshot below.

Note: my software is up-to-date. I made one small adjustment and want it to reflect on the reviewer’s side.

U

user8773624

Participant

This is a constant error for me as well. I keep my software up-to-date with the latest pushed updates from Creative Cloud. It's definitely happening when that Update content button is pushed. This has been happening for YEARS.

T

tom_cog

Participating Frequently

Pretty sure Adobe has this next on their list of things to fix. After they finishing adding more AI features that nobody asked for or needs to do their actual work.

It's a very, very long list apparently.

Zane_E

Participant

me too. All was fine until I tried to edit a reply I had made to my own comment. It wouldn't save the edit, so I cancelled it, and then I started getting the same 'There Was an Error Updating the Artifact' error. The only other thing I did at that time was insert a QR code and the hyperlink to the QR code (for desktop users to click on). nb. I deleted the reply I was trying to edit, but didn't help.

L

LLUSMAA Alumni Journal

Participant

I am having the exact same error message. I've restarted InDesign and the message continues.

L

Leon1982-2

Participating Frequently

While this error is incredibly frustrating and I've reported it many times, it does seem to update the review link regardless of the error.

There's been some folks that described it potentially happening when there's an unmapped comment but I haven't successfuly confirmed that. It seems to be very random for myself.

Also, how hard would it be to allow us to copy text entered in reviews?

NOcreationsBE

Inspiring

@Leon1982-2ypu are right, the updates happen, regardless of the error. The only problem is that sometimes (or most of the time) it takes some time before others can see the updates. Refreshing the screen can help or just coming back later. Not ideal, if you have no time to lose, but it does mean you do not always need to create a new link. (In bold, so other readers, who think they do, will notice 😉)

Btw, I wonder why you are unable to copy text from reviews, because I don't have this problem.

T

tom_cog

Participating Frequently

So, it looks like this thread is the same pointless unending runaround I get when I contact Adobe "support" for help with this exact issue. I just spent over an hour repeating the same problem to 5 different "support" techs, until each in turn announced that they were not the right person to address it and transferred me to the next. Until I got tired of the runaround and ended the chat.

It's not user error. It's Adobe - period. Your cloud services are *broken* and you don't seem to have the ability to fix them.

I have already reset the link to get around this problem multiple times, which means everyone that I've previously shared the URL with has now has a broken link, and anyone they've shared it with, etc.

This defeats the entire purpose of having a stable link where folks can go to see the latest version of a layout and make comments.

I'm so tired of Adobe fumbling like a bunch of children to figure out why their own products don't work, and attempting to blame the user.

The idea that *anyone* would trust all of their work files to Adobe's cloud services (i.e. storing all their original files in Adobe's cloud, without a local backup) is utter insanity, given Adobe's poor track record in this area.

So I'll ask again: does ANYONE at Adobe actually understand what is causing this problem and are they working on an actual fix that doesn't require users to run around logging in and out, uninstalling and reinstalling, deleting library files, etc. to try and compensate for Adobe's incompetence?

Amberg Art

Inspiring

Hallo
Ich arbeite oft mit der Review-Funktion in InDesign und erhalte immer wieder mal diese Fehlermeldung wenn ich den Inhalt aktualisiere. Die Änderungen sind dann doch online sichtbar. Aber die Meldung kommt dann bei jeder Aktualisierung wieder. Die Auskunft der Fehlermeldung ist irgendwie dürftig...

Weiss jemand mehr als ich?

Grüsse - Oliver

HARSHIKA_VERMA

Community Manager

Hi Oliver,

We are sorry for the trouble. The product team has tried multiple files and affected files shared by users. The issue is not reproducible for us even after multiple tries. It seems like an intermittent issue; it may work on the next or subsequent tries. Would you all mind trying "update content" once more to check if it works?

Could you please record a video of the issue? Please check if you've unmapped comments.

We wanted to know if you all see the unmapped comments. That can provide us with some leads for further investigation. Having more screen recordings from all of you who are facing the same issue can help us confirm if unmapped comments are a common scenario.

Additionally, please share the asset web link if it still exists.

Please share the above the details and we will be happy to take it further with the product team.

Thanks,

Harshika

NOcreationsBE

Inspiring

THANK YOU @NOcreationsBE for backing me up here. I don't understand why they keep ignoring us. It's hopeless at this point.

@Chris Tammar, you're welcome 😉 I think Adobe is understaffed as there are many (very old) pressing issues left unresolved. Also, I strongly suspect that everything concerning AI gets priority these days: Recently I left quite an unimportant message in the community about an issue with Firefly and I got an upvote the second I hit the Post button and I received a reply from Adobe within 5 minutes. After that, I kept getting upvotes and replies, there were so many I couldn't keep track. 😮 Absurd.

F

FranHarrington

Participating Frequently

Same exact issue here. My solution has been to save as a new file and that seems to usually work, but I'd rather not have to do that.

L

Leon1982-2

Participating Frequently

Please fix this already! For how much we all pay on a monthly basis, it's ridiculous that this continues to be a well documented issue that doesn't get resolved in new releases.

Chris TammarAuthor

Participating Frequently

@Leon1982-2 After countless attempts to get Adobe to fix this, I'm realizing they don't want to fix it. They just don't care enough. As an alternative solution, I reccomend you look into Ziflow or PageProof. It pretty much does the same thing, but better. Both are very affordable! cc: @HARSHIKA_VERMA

CeciliaSande

Participant

Hi there! I am experiencing the same issue since I started using the "Share" feature a few weeks ago, this is the first time I do a search to see if this is a known problem. I was wondering if Adobe found any solution for it? I am also using the latest InDesign version, file is saved, no unmapped comments, tried restarting sofware, computer, etc, but problem remains. Many thanks!

D

Desig4People

Participant

I have the same problem, a big mess with customers!

HARSHIKA_VERMA

Community Manager

Hi @Desig4People & @CeciliaSande,

I'm sorry to hear you're experiencing the issue. Could you please check if your file has any unmapped comments? Could you please share a recording showing the issue for better investigation? If possible, please also share the Packaged InDesign file with me via a private message so we can escalate it to the product team for investigation.

As the issue is intermittent, it may work on the next or subsequent tries. However, we would need files and recordings to investigate the issue.

Thanks,

Harshika

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded