Problem with swatch pallette

[franks65267173]

I've lost the ability to select colors in the swatch pallette. Is anyone else have the same problem? 

[Abhishek Rao]

Hello @franks65267173,

Thank you for reaching out! To help resolve the issue, could you please confirm the following:

• What version of InDesign are you using?
• What are the details of your system (e.g., operating system, specs)?
• Is this issue specific to a particular file, or does it happen with all your InDesign documents?
• Could you share a screen recording demonstrating the issue? This will help us better understand what's happening.

Looking forward to your response!

Best,
Abhishek Rao

[franks65267173]

InDesign 20.0.1
Mac OS Sequoia 15.1.1
M1 Pro 32GB

It's a problem in any document... I select the box I want to add color to, select the color in the swatches pallette and nothhting happens. 

I've deleted my prefernces as well as uninstalled InDesign and intalled it again. 

[leo.r]

I wonder if you performed all the standard troubleshooting steps:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

If they don't help: do you have the same issue in InDesign 2024? You can reinstall it from the Creative Cloud app if needed.

[franks65267173]

Screen recording attached. 

[franks65267173]

Also having difficulty selecting typefaces... I have to repeateldey select the typeface from drop down menu.

[Abhishek Rao]

Hello @franks65267173,

Thank you for sharing the details and screen recording! I’ve tried to reproduce the issue on my end, and it seems to be working fine for me.

To help pinpoint the cause, could you please share a sample file where you’re encountering this problem? This will allow me to test it further and understand what might be happening.

Looking forward to your response!

Best,  
Abhishek Rao

[franks65267173]

InDesign doc attached. 

[franks65267173]

Sounds weird, but I wonder if my Apple Magic Pad doesn't work with the latest version of InDesign.

[franks65267173]

I just discoverd I can change the color, but I have to quickly and repeatedly select a swatch. 

[leo.r]

I just discoverd I can change the color, but I have to quickly and repeatedly select a swatch. 

By @franks65267173

I wonder if your UI scaling is set to a larger value than default by any chance?

[Abhishek Rao]

Hello @franks65267173,

Thank you for sharing the file! I tested it on my end, and the color selection in the swatch panel works as expected. I was able to select the frame and then choose a swatch, and the color applied without issue.

Since the problem seems to be intermittent for you, it might be related to input devices like your Apple Magic Pad. Sometimes, certain input methods can cause slight delays or inconsistent behavior in how the swatches are applied. If possible, would you mind trying any other mouse and let us know the output? 

We look forward to your response. 

Best,
Abhishek Rao

[franks65267173]

Yep... Gonna try using and older Apple mouse. 

[franks65267173]

So I use a MacBook and the trackpad on it is having the same problem 

[franks65267173]

Just tried my Apple Mouse... having the same issue. I'm at a total loss. 

[franks65267173]

Noticing this lag with the trackpad and mouse with whatever I do in InDesign. And it only seems to be affecting InDesign. I tried reseeting the PRAMM and SMC, but still no luck.

[danp29628260]

Im having exactly the same issues as @franks65267173 . Ive tried everything, deleting cache files, preferences, clearing and reinstalling the app, running disk utilities. I have been on remote support with three Adobe representatives who have had no joy and just hung up on the call with no recommendations. Its unacceptable and is setting me so far back with my work schedule. Im running InDesign 20.0.1 / Mac OS Sequoia 15.1.1 / Macbook Air M3 16GB. Any help would be greatly appreciated!

[franks65267173]

I have no idea what to do.... I have to get my work done  and I can't

[franks65267173]

I can't even find their customer support phone number, what is it?

[BobLevine]

Panel problems are generally caused by corrupt preferences. Try resetting them.

[Admirable_Spirit1987]

Yes, having the same problems here suddenly. Both the Color Palette selection issue AND the Font selection issue.

InDesign 20.0.1
macOS 15.1.1
iMac Retina 5K 27-inch (2020), 64GB

[franks65267173]

Been chatting with Adobe. Will let you know if their solution works. 

[Admirable_Spirit1987]

I appreciate it. Thanks!

[franks65267173]

Nope. Didn't work. They asked me to delete all the support files in my Library. Did just that and nothing has changed—still can't select swatches or typefaces. This is definitley some sort of software glitch they have to fix on their end.