PROBLEMS CANCELLING INDESIGN ANNUAL PLAN

Community Beginner ,
Jul 30, 2019 Jul 30, 2019

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Hi everyone,

I need to cancel my InDesign plan, which I downloaded as a free 1 month trial. As I forgot the deadline for unsubscribing, I payed 1 month which I didn't need and want to cancel the plan now, since I really don't need it!

I am a student, and a professor suggested to download a free trial for academic purpose only, I concluded my project and now this service is pretty useless.

Moreover, I literally DON'T have the 135€ they are asking to cancel the annual plan. My credit card is empty.

So, I'd need to get a help from Adobe staff.

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correct answers 1 Correct answer

Community Beginner , Jul 31, 2019 Jul 31, 2019

PROBLEM SOLVED!

I contacted the customer care and explained my situation. They were extremely kind and efficient and it seems that I definitely solved my problem (hope not to receive any reminder in the next weeks...).

Thanks to everyone who tried to help!

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Adobe Community Professional ,
Jul 30, 2019 Jul 30, 2019

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Here is the FAQ for the Creative Cloud which gives you information and links to contact Adobe Staff. It cannot be handled in a public forum:

Managing your Membership FAQ: How do I cancel my Creative Cloud, Acrobat, or Document Cloud PDF memb...

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Community Beginner ,
Jul 31, 2019 Jul 31, 2019

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Yes, I read all of the pages about cancelling or modifying the membership, but there's no suggestion on the unsubscribing penalty.

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Community Beginner ,
Jul 31, 2019 Jul 31, 2019

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I received a message from Adobe staff, asking my contact info, thanks

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Adobe Community Professional ,
Jul 31, 2019 Jul 31, 2019

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Make sure it's from Adobe.com.

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Community Beginner ,
Jul 31, 2019 Jul 31, 2019

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Yes, I checked the profile and it didn't look like an Adobe team's one

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Community Beginner ,
Jul 31, 2019 Jul 31, 2019

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PROBLEM SOLVED!

I contacted the customer care and explained my situation. They were extremely kind and efficient and it seems that I definitely solved my problem (hope not to receive any reminder in the next weeks...).

Thanks to everyone who tried to help!

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New Here ,
Sep 30, 2019 Sep 30, 2019

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Hi mate,

I have exactly the same issue as you had before. They offered me a three-month free offer after I talked with them. It is not the best solution as I still have to pay the rest 8 months which I really don't need to use it! Can you please share how you dealt with it? thanks 

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New Here ,
Oct 07, 2019 Oct 07, 2019

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  1.  

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New Here ,
Dec 15, 2021 Dec 15, 2021

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LATEST

SE tra ta de cancelar y anular mi plan de ADOBE ACROBATSTD DE  15,72 al mes, y llevo mas de un año y creo que he enviado varias veces y no quiero pagar más. Por favor atiendad mis peticiones. 

Un cordial saludo

JOSEBA IÑAKI OLARIAGA 

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