Publish Online Document does not open on a mobile device without WiFi

Forum|Forum|1 year ago
February 26, 2024
2 replies
419 views

I have created a published indesign document that opens correctly when connected to wifi - but if I try to view just using mobile data, it does not work.
I created a QR code and I can scan the QR code from my phone and it opens all fine. But if I switch off my wifi and just use mobile data, then it does not open on my phone.
I have recerated this issue on multiple devices in multiple locations. But it does not make sense. Even if there is strong data signal it will not open.
What am I missing here? Anybody else had this same issue?

Publish online

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R

Rachel37761806tctb

Participant

Hi @Dicky Penguin,

Did you find another solution? I have the exact same issue as you. I'm planning to share an online interactive PDF via QR code.

Thanks,

Rachel

James Gifford—NitroPress

Legend

You are unlikely to be successful in this approach, as "complex" PDFs with multimedia elements and interactivity only work properly on Adobe Acrobat Reader — and some large population out there in the wild, especially on mobile devices that would load the PDF from a QR code, use anything but Acrobat. OS-level, browser and third-party PDF readers rarely support anything but simple viewing.

As for the code etc., if the URL works, the code should work. It does appear that some iPhones may not pass the URL along correctly and thus not load the document, but that's unresolved as far as I know. But unless it's reading the URL and opening the PDF in Acrobat... it's a moot point anyway.

James Gifford—NitroPress

Legend

Can you open the document, using mobile data, by entering the URL directly? That is, not via having the QR code scanned and interpreted?

D

Dicky PenguinAuthor

Participating Frequently

No it does not work using just URL either.

Works OK on Phone with WiFi - but not on Phone with Data only

https://indd.adobe.com/view/b57a8eb7-5827-4a83-9cb4-17f0c55dc2bf

James Gifford—NitroPress

Legend

If there's no issue with the QR code (which could happen at any of several steps, from encoding to reading to interpreting to properly handing off the data to the right app)... then it has to be something with the way your provider's data management works.

My Android device, under Verizon (and a modest data plan), opens that link fine under both WiFi and mobile data.

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