Copy link to clipboard
Copied
Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.
{Renamed By MOD}
Hi All,
The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.
Regards
Rishabh
Copy link to clipboard
Copied
No, Adobe employees are not often here.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Alot of bla bla, but not real important information that enables someone to help.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
This issue has been outstanding for over 3 months, pity because before the issue arose, doc load speed was blisteringly fast
Copy link to clipboard
Copied
All in all, I would suspect something with your location, service, and connectivity more than a problem with Publish Online itself. Have you had anyone test the load speed at different points around the net?
I'd work to eliminate that variable before excoriating the system and all those who support it.
—
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Can you post the problem link?
Copy link to clipboard
Copied
Hi @rob day and other august members. I went through this conversation and I have to say that I do empathize with the situation that @Nigey-LTA is trying to convey and we may be missing his point while trying to help. I mean think on the following lines
Lastly did you test using different browser and OS combination. This might as well be an issue with those areas.
-Manan
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I agree, @Manan Joshi, there are valid reasons to be frustrated, and I also empathize with the situation that @Nigey-LTA describes. Publish online has changed considerably from its beginnings. To push the program, I just tested publishing a 608-page book with only text and no images, graphics, or colors applied. InDesign completely froze. I waited about 10 minutes, and this is as far as the bar got before I had to quit from Task Manager. The file is 16.4 MB. Again, I wouldn't recommend publishing such a long work, but I wanted to push the limit.
Next, I published a six-page document with images (4.81 MB). InDesign processes it fairly quickly, but once online, there is a considerable wait for the browser to render the document with a wait to load between each page. I can only image how long the wait would be for a file that was 50 MB or larger, or a 20- to 30-page document.
I'm using Windows 10 and my Dell XPS is six months old, with 64 GB of installed RAM. My connection is Internet 1000 (Fiber 1 GIG) and I'm connected by cable, not Wi-Fi. I get the same results with Brave, Edge, and Chrome browsers.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
that Publish Online documents were extremely slow loading
Hi @Nigey-LTA , the load speed of any web page would depend on the page content and obviously the speed of the connection. It would help if you could describe the document contents (number of pages, images, vectors) and your Publish Online settings. For example this 16 page doc loads in a 2 seconds on my cable connection, but it’s content is text only, and I did not include a PDF:
https://indd.adobe.com/view/4f1f54a3-167e-447d-9b79-d18a919cd99f
Copy link to clipboard
Copied
Your example is not representative for most: typically these type of fixed layout interactive projects feature media-rich layouts. I experience lagging and very poor server performance as well. Even your simplistic document takes about 4-5 seconds to load up on my side (and I have a super fast connection).
I realize I am repeating myself here: take back control over your published project and stop using the Publish Online option. Instead, invest in a plugin like In5, and upload projects to your own web hosting service, rather than depending on a third-party hosting service with Adobe as an unresponsive intermediary. The bureaucracy and behemothian business hierarchy is a perfect recipe for disastrous situations such as this one.
Stop using Publish Online if you have are running business that relies on it. Switch to serving the content via your own hosted solution. Take. Back. Control.
(ps I would not be surprised if Adobe would stop offering the (free) Publish Online option in the upcoming two years. Be forewarned and prepared.)
Copy link to clipboard
Copied
Copy link to clipboard
Copied
What can't you do in in5 that you can do in InDesign Publish Online (apart from Publish Online is "free")?
Copy link to clipboard
Copied
But you have that backwards, Derek. Publish Online is $30/m and the tool that's been used for 20 years to build a large collection of legacy docs is the "free" prize in the bottom of the cereal box. 🙂
Here's my wish that Adobe had never launched PO. All it seems to have accomplished is to bring in a community of bitterly complaining users.
—
Copy link to clipboard
Copied
Please answer the question.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Then, in all good humor, you should be aware of the erratic progress of web-based tools. Between us (I also go back to the mid-90s with web development), how many dozen tools, platforms, language extensions and revolutionary innovations could we list that have quietly disappeared because they overreached or underdelivered?
I empathize with those who jumped on Publish Online as a fantastic way to go from the undisputed king of layout apps right to the web... but can only shake my head at those who are furious because (like many of those dozens) it did not appear as a fully mature, defect-free, limitless option, and for all the usual reasons, it's got performance and implementation glitches.
If you are paying Adobe for PO, you should stop immediately. If, on the other hand, you recognize that PO is another of (dozens of) relatively minor add-ons, trials, support tools, niche apps among the muscular set of main tools... I'd suggest patience while PO seeks its InDesign CS3 moment of becoming a full-fledged version of itself, and not use it as the anchor of any critical business needs. There are other options, many of them (dozens?); if you are using PO because it's "free" then complaining because you're not getting what you're paying for is something of a contradiction.
But mostly, ranting at the folks here who are all on volunteer/outside time to try and help the community in ways that tech and product support really can't, is probably not a productive effort. Which, after 25 years, you should know.
—
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Okay. Well, I'm done here. Hope things work out for you.
—
Copy link to clipboard
Copied
Are you flouncing off James!
Copy link to clipboard
Copied
Folks, I think we are missing the forest from the trees. This problem has been reported a number of times in the last couple of days. So this can't be attributed to something the users of the feature did, because whatever be their workflow or the complexity of their document it wouldn't have changed overnight to cause problems for them. I list one similiar post where I have pasted link to other posts complaining for the same
A feature not working is a problem, and should be accorded proper attention. This is not an experimental feature, if it's released in a public version it should meet the basic expectations atleast and will also face public scrutiny.
So I would suggest that since many of us have verified the issue as true. We should try and get this attention from the Adobe engineering team. The only option provided by Adobe for this is the uservoice so a post there and then upvoting it would be the first thing that should be done. I hope Rishabh from Adobe on the other thread I listed would also work to bring attention to this issue within Adobe.
-Manan
Copy link to clipboard
Copied
Thank you @Manan Joshi for pointing out others with the same issue. Hopeful that this can be resolved soon. 🤞@Derek Cross @Rishabh_Tiwari