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M
Monsetta
Participating Frequently
October 3, 2017
Question

Publish Online - Linked PDF on external website won’t open

  • October 3, 2017
  • 3 replies
  • 1366 views

I use Publish Online for an interactive newsletter created in InDesign. All the links work as intended except one link to a PDF residing on the website of my client: all you get after clicking on that link is a blank page. I would prefer not to include this PDF directly in my newletter, just provide the link to it. Is there a special way to create the link so it would be possible to open and download that PDF? Is the PDF itself the problem (I don’t know how it was created and saved)?

    This topic has been closed for replies.

    3 replies

    T
    tiffypoo_81
    Participant
    March 17, 2024

    I am having this issue but only in Firefox. It works fine in Chrome, Safari, and Edge.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 12, 2024

    Hi,

     

    Thank you for reaching out. If it's working in other browsers, I'd recommend resetting Firefox settings and see if that resolves the issue. Let us know how it goes. 

    Thanks

    Rishabh

    J
    javierp16336396
    Participant
    October 3, 2017

    Te contesto en español:

    No es por el PDF ni por el servidor donde este alojado. A nosotros nos pasaba lo mismo.

    ¿te abre algún PDF enlazado?

    Nuestra solución fue usar un visor de PDF:

    GitHub - mozilla/pdf.js: PDF Reader in JavaScript

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 3, 2017

    Try a different browser.

    M
    MonsettaAuthor
    Participating Frequently
    October 3, 2017

    Arrgh! Should have occured to me!

    It turns out it works with Safari on my iPad and with Firefox on my Mac, but not with Safari on my Mac. Any workaround?

    OS Sierra 10.12.6, Safari 11.0

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 5, 2017

    Diane,

    Your description make sense, but as you say the behaviour doesn’t, since it reads fine in Safari on my iPad. My vote is for a bug in the desktop version of Safari.


    I’d vote that way, too. You can report it to Apple, but I doubt it’s going to be very high on their list of things to fix.

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