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foofaloo
Participating Frequently
April 12, 2023
Answered

Publish Online stopped working Error 0

  • April 12, 2023
  • 8 replies
  • 5395 views

I can no longer publish online. I suddenly get this error message:

I have used Publish Online frequently with no issues as recently as yesterday. Nothing has changed on my end. I have tried all suggestions listed here:
 https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html
None have solved the issue. I am using InDesign 2022 17.4.1 on an iMac running Big Sur 11.7.4 . 
Any suggestions would be appreciated. I'm on a project deadline. Thank you! 🙂

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi All,

     

    I would like to express my gratitude for your patience and cooperation in resolving this issue.

     

    As per the latest update from our team, Error 0 during publishing appears to have been resolved. Please notify us here if the issue persists.

     

    Rest assured that we will make every effort to investigate and rectify the problem.

     

    Thanks,

    Harshika

    8 replies

    J
    javi33313880j4ke
    New Participant
    November 1, 2023

    Seven mounths later, the error #0 persists. When will you have the solution. 

    G
    GerbenOlthof
    New Participant
    June 28, 2023

    Hi All

     

    Unfortunately, I have to report that the Publish Online function also ends up with an Error 0 error message with me.

    At the company level, we checked settings and looked at network activity during and after the Publish Online action. Nothing was found.
    At home, it does not work on the normal home network either.

    We checked my Adobe license, Publish Online is active.

    Just uninstalled and reinstalled Indesign, that did not help either.

    Details:
    Indesign version 18.4
    macOS 13.4.1 (22F82)
    Plan: Adobe for Enterprise


     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 29, 2023

    Hi @GerbenOlthof ,

     

    I apologize for the ongoing issue you're facing with the Publish Online function in Adobe InDesign. 

    I understand you've already checked various settings and network activity and even reinstalled InDesign, but the error persists. Since you're using an Adobe for Enterprise plan, I recommend logging a support case with the Enterprise support team by following the steps shared here. 

     

    Feel free to update this discussion if you have further questions.

     

    Thanks

    Rishabh

    V
    VittorioCapello
    New Participant
    April 24, 2023

    Hello,

    I have the same issue. I can not longer publish online with InDesign. I tried from different computers, different internet connections, and different releases of InDesign. Please help, because I am stuck.

    Thank you in advance.

    Kind regards,

    Vittorio Capello, Milano

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    May 10, 2023

    Hi All,

     

    I would like to express my gratitude for your patience and cooperation in resolving this issue.

     

    As per the latest update from our team, Error 0 during publishing appears to have been resolved. Please notify us here if the issue persists.

     

    Rest assured that we will make every effort to investigate and rectify the problem.

     

    Thanks,

    Harshika

    Mike Witherell
    Mike Witherell
    Braniac
    April 21, 2023

    This is a conjecture, but be aware that Adobe has been merging Adobe Document Cloud with Adobe Creative Cloud so that we all end up with Adobe Cloud. I am suggesting there may be integration challenges on the mother-ship side of things.

    Mike Witherell
    T
    trinity13
    New Participant
    April 21, 2023

    Getting the same error as of last week: "Publish online is not available for your organisation". Super frustrating. Tried publishing online with Indesign 2021 and 2022. Can't upgrade to 2023 as my imac is outdated.

    E
    emmelianna0D4C
    Participating Frequently
    April 23, 2023

    Getting this error message also.

    Running Adobe Indesign 15.1.3 on Mac 10.13.6.

     

    Any news on a fix please?

    J
    Jan K3rsbergen
    Inspiring
    April 20, 2023

    Same here

    J
    Jan K3rsbergen
    Inspiring
    April 20, 2023

    Uninstall/reinstall didn't work
    version 17.0.1

    J
    Jeffrey_Smith
    Braniac
    April 17, 2023

    Same issue here

      J
      Jeffrey_Smith
      Braniac
      April 17, 2023

      Publish Online is not working on any version of Indesign. The service is available with other computers in my network.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      April 17, 2023

      Hi @Jeffrey_Smith ,

       

      Sorry to hear about the trouble. Would you mind confirming the exact version of InDesign & OS. Is this happening with a specific file or multiple files?

       

      Thanks

      Rishabh

      Steve Werner
      Steve Werner
      Braniac
      April 12, 2023

      I know Publish Online service is up at this moment because I just published a small file.

       

      Steve Werner
      Steve Werner
      Braniac
      April 12, 2023

      Is this just one file, or does this happen with other fils as well?

       

      F
      foofalooAuthor
      Participating Frequently
      April 12, 2023

      Thanks for your reply. It happens with other files. It also happens on my laptop. 

      Steve Werner
      Steve Werner
      Braniac
      April 12, 2023

      I don't think there is a general problem at Publish Online or we would probably be getting other reports. Is there any way you could send the file from your laptop at a different location? Usually problems are isolated to one current file, or problems with one computer. Just a suggestion.

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