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bon8 creative
bon8 creative
Known Participant
November 22, 2019
Answered

"An error exists on this page. Acrobat may not display page correctly" when create PDF from Id 15.0

  • November 22, 2019
  • 2 replies
  • 13802 views

After I created PDF from my artwork in InDesign and view in PDF, I found content in the first 2 pages were disappeared and informed that "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

 

Left hand side: I can view the correct contect as my design but Right hand side: it could not show in PDF as preview.

 

So, this file could not open with Acrobat Reader from other computers as well.

 

Could you please kindly support this problem? Thank you in advance. 🙂

 

More information:
InDesign Version 15.0

Acrobat Pro Version 2019.021.20056

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Ashutosh_Mishra

    Hi there,

     

    Thanks for reaching out. Would you mind sharing some more information like:

    1. Version of OS.

    2. Is it happening with just 1 exported file or with all of them?

    3. Have you tried to convert document into IDML and then try to save it as PDF?
    4. Have you tried to convert only first 2 pages to PDF?

    All this information will help us understand the issue better and assist accordingly.

    Looking forward to your response.

     

    Regards,

    Ashutosh

    2 replies

    V
    Vikrant22994937u8ad
    Participant
    February 4, 2022

    This problem may occurs when a pdf file is exported from a third party tool. Its simple solution is to install libre office free version at all and open that one pdf in libreOfficeDraw, After open it you will see that you are able to read its all contents which were missing earlier. Now, just click on file and select option export as pdf-->check universal Accessability option-->export save it whereever you want.

     

    Now your exported pdf file will open in AdobeAccrebatReader or DC also.

     

    Thanks,

    IT Engineer(Vikrant Goswami) and I am from India. 

    Ashutosh_Mishra
    Ashutosh_MishraCorrect answer
    Inspiring
    November 22, 2019

    Hi there,

     

    Thanks for reaching out. Would you mind sharing some more information like:

    1. Version of OS.

    2. Is it happening with just 1 exported file or with all of them?

    3. Have you tried to convert document into IDML and then try to save it as PDF?
    4. Have you tried to convert only first 2 pages to PDF?

    All this information will help us understand the issue better and assist accordingly.

    Looking forward to your response.

     

    Regards,

    Ashutosh

      bon8 creative
      bon8 creativeAuthor
      Known Participant
      November 22, 2019

      First of all, I would like to thank you for your support. ^__^

       

      1. macOS Catalina version 10.15.1

      2. I used to have this problem a few times, but customers could open files in their computers. However, this time customer asked me because they cannot open, too! (windows)

      3. I just tried as you said ... and I can solve the problem!!! 🙂

      4. Total pages of this work is 20 pages but only 2 pages that could see content inside.

       

      After I implement 3. as you said, I had already sent the new file to customer. ^___^

      Many thanks for your solution. However, why does it change to IDML to solve?

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