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Answered

"the IDML file conversion service is temporarily unavailable"

Forum|Forum|8 years ago
November 6, 2017
4 replies
8385 views

I'm setting up some remote colleagues with an Adobe-based work station but for various reasons they're on PC whereas my team is on Mac. Our company only has CC 2014 for PC and we're on CC 2017, so there's a version mismatch. When the team opens our files they get the "the IDML file conversion service is temporarily unavailable" message. Is this a corporate firewall issue? Is there a way to do the conversion without passing files through to Creative Cloud? Any assistance would be greatly appreciated as I'm only in this office for a few days helping people get up and running. Thanks!

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Correct answer SanyamTalwar

One of our servers went offline resulting in the issue so some users were facing error while opening newer version indd documents in older versions. Now "IDML File Conversion Service" is available for all users.

SanyamTalwar

Community Manager

The IDML file conversion service is now available.

gilj47283909Author

Participating Frequently

Sorry, not sure what you mean? The thread is specifically about users whose corporate firewalls prevent the service from being used because the file can't be sent out. The "temporarily unavailable" message is a somewhat incorrect error that comes back in those situations. Are you saying that the service is now available off-line for users like that? Thanks

L

Laubender

Community Expert

gilj47283909 wrote
… Are you saying that the service is now available off-line for users like that?…

I'm 99.9999 percent sure that's not the case…

Regards,
Uwe

T

Test Screen Name

Legend

Don't forget, you can also have multiple versions installed. A clean solution is to agree a version to be used across an entire project, enterprise wide.

BobLevine

Community Expert

Worth noting is that CC2018 requires 10.11 at a minimum on a Mac.

gilj47283909Author

Participating Frequently

Thanks. At the very least we're up to date on that!

BobLevine

Community Expert

You can export them yourself to IDML, but why don’ t you just update everyone to CC2018?

Your workflow is a disaster in waiting.

gilj47283909Author

Participating Frequently

Haha thanks for the warning. "...why don't you just update..." If only it were that easy. Corporate procurement is a complex beast.

To be fair, this isn't a daily workflow. This is just so the remote team is independent and needs to access files from archival jobs to use them on their own projects. We wouldn't try to pass work back and forth this way constantly.

And I can convert them myself but with timezone issues it's a loss of productivity. I'm trying to anticipate their needs and save down a bunch of jobs but there are potentially thousands of old jobs they'd need to access and I can't do all of them.

BobLevine

Community Expert

Thanks. Am I correct in assuming that this is a firewall issue? Reason I ask is if I can get IT to open up a connection between these machines and CC would that fix it? Otherwise what's the point of having this built in conversion option?

I really don’t know what the issue is. I just tried it here and it works fine.

As for IT; get them to install the proper version of InDesign on all the machines!

gilj47283909Author

Participating Frequently

A little more detail: It fails immediately (the progress doesn't get past a flicker at 0%) so it's rejecting outright. That makes me think it's a firewall issue.

Here are the messages. I'm logged into CC with the same Adobe log-in that I'm using for the forum here so it should work. Thanks again for any assistance...

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