Remapped keyboard shortcuts do not persist

Hi @michaljanata ,

interesting error. I had a similar one, maybe related, maybe not after updating to 20.4.1 from 20.3. on macOS.

Had keyboard shortcuts defined for several scripts and after the update they were gone:

Cmd + Arrow Up

Cmd + Arrow Down

Cmd + Shift + Arrow Up

Cmd + Shift + Arrow Down

Wheras another keyboard shortcut within the same saved custom set did survive the update.

But this was one for a specific plug-in, EasyCatalog, to untag tags in selected text or selected text frames:

Cmd + Shift + E

After I reassigned all missing keyboard shortcuts InDesign 20.4.1 was able to keep them after closing and opening the app.

FWIW: It did not help loading saved preferences from the Edit menu.

Regards,
Uwe Laubender
( Adobe Community Expert )

Hello,

InDesign isn't saving your shortcut because it's likely not set as the active set or there's a permissions issue. Try this:

Go to Edit > Keyboard Shortcuts

Click New Set, name it, and save to your Documents folder.

Reassign Shift+E, click OK, and restart InDesign.

Run as Administrator once to ensure it saves properly.

Best Regard,

tim

Hi @michaljanata,

Thanks for reaching out and sharing these details. I can completely understand how frustrating it is to have your custom shortcuts reset every time.

Usually, once you create and save a custom keyboard shortcut set, it should persist across sessions. This could be due to a permissions issue or a problem with how InDesign is saving your preferences on Windows.

Could you please confirm if you're running InDesign as an administrator when creating and saving the shortcut set? Also, try saving the set to a different location first (like your desktop) and then loading it back into InDesign to see if it helps.

Additionally, make sure your Windows user account has full write permissions to the preferences folder.

I'll keep an eye out for your update so we can troubleshoot this further together!

Abhishek