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Flawless_loyalty98A6
Flawless_loyalty98A6
Participant
March 21, 2017
Question

Screen glitches when working in Indesign

  • March 21, 2017
  • 2 replies
  • 1912 views

I purchased a brand new MacBook Pro 15 inch Retina Screen, 2.8 GHz Intel Core i7, 16 GB 1600 MHz DDR3, Intel Iris Pro 1536 MB this past Nov. I use Creative cloud and made sure all my apps were up to date. Ever since I've been experiencing strange and extremely annoying screen glitches when working in Adobe programs, primarily Indesign and Photoshop. It was so alarming that I took my machine back to apple several times, thinking it had to be a hardware issue. I captured video of the screen glitching to show to apple as proof. ( see the video below ) Apple originally told me they thought it needed a new logic board, then they sent it away to the apple repair facility and replaced my entire screen. I still am experiencing the exact same glitching. I'm bringing this to the adobe forum hoping someone can tell me what the problem is. Is it an adobe issue or an apple issue? Please help. I can't stand this.

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    2 replies

    Flawless_loyalty98A6
    Flawless_loyalty98A6Author
    Participant
    March 21, 2017

    The glitching occurs in the form of flashing multi colored blocky screen stripes at the lower portion of the screen. Mostly occurs when dragging or adjusting objects in Indesign. I think the glitches occurs three times in that video. I'll give your recommendation a shot. Thanks for your response. 

    Frans v.d. Geest
    Community Expert
    Frans v.d. GeestCommunity Expert
    Community Expert
    March 21, 2017

    I see nothing special on the video. Do you mean the 'flashing' of the dynamic guides maybe when moving the image?

    ellibertador
    ellibertador
    Participant
    May 23, 2018

    C'mon, realy you don't see it?! It's happening to me also.

    0:05, 0:10 in video.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    March 21, 2017

    The glitching is not obvious to me looking at the video, sorry.

    However, if you are using InDesign CC 2015.4 or CC 2017, the GPU would be turned on for screen display. There can be glitches in the GPU preview. If this is the case, you can test by choosing View > Preview on CPU. That command is a toggle between the GPU and the CPU.

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