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Q
Quentin5E2B
Participating Frequently
October 19, 2022
Answered

Shortcuts not working on Indesign French version 2023

  • October 19, 2022
  • 5 replies
  • 4225 views

I am using the newsst version of Indesign. (updated) 
And the newest version of MacOS. 
I am using a french keybord. 
I am using Indesign in English. 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer EspenWiik

    After reseting the InDesign preferences, it all looks to be working fine, and the comands are back.

    Thank´s

    Espen, Norway

    5 replies

    EspenWiik
    EspenWiik
    Participant
    March 20, 2023

    I have updated to the newest version of InDesign 2023 on my Mac. 

    The short cut for indexing is not woring. I have tried to change keyboard from Norwegian to US English.

    Create proper name index entry (last name, first name)

    Shift+Ctrl+Alt+]

    Shift+Command+Option+]

    Is this a bug or is it changed?

    Espen, Norway

      H
      hervel28471989
      Participant
      March 25, 2023

      Same for me for InDesign 2023 and bizzarely now with my 2022 version as well on MAC.... all control shortcuts are not working despite multiple "reboot"or"copy/pasting" attempts. I do have a qwerty keyboard but i'm not sure that's relevant.

       

      I don't know their name, but the particular keyboard shortcuts which are important to my work are:

      i) one which allow dragging orthogonally selected objects

      ii) one which allow proportionally scale by shift, dragging on the diagonal brown corner box

       

      [This adobe suggestion below also didn't worked]

      From Eugene Tyson in Nov.2022.

      Try resetting your preferences: The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmdif working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.

       

      [This one did not worked as well, since I have no clue about which browsers, extentions or apps I should delete in order to make it work.. (Do I need to do it by trial and error?? This sounds not right)]

      From Barb Binder in Sep.2017. 

      Is the Shift key working correctly elsewhere in InDesign? For example, when drawing a rectangle, does the Shift key force a square?

      [in my case, No]

      We've been seeing other applications interfere with the modifier keys in InDesign. (Broswers, browser extensions, and anti-virus apps to name a few.) To see if that is it, reboot and only open InDesign. Consider the applications that auto-load as well.

      [tried a few but still doesn't work]

       

      Please help.. 

      Thank you

      H
      hervel28471989
      Participant
      March 25, 2023

      Please disregard my previous reply -- for some unexpected reason everything is now working again... 

       

      I guess someone heard me from above. 

      (and sorry, I don't know how to delete my comments -- If it's not possible from the public side, I authorized the adobe admins to clean this thread from these two messages.)

       

      aloha

       

       

       

        Sirenaa
        Sirenaa
        Participant
        November 11, 2022

        Same problem with InDesign 2023 - none of the control shortcuts are working.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          November 14, 2022

          Hi @Sirenaa,

           

          Thank you for reaching out. Are you also using the French keyboard? Please share the details of your operating system. Could you please specify which shortcuts are not working properly? 

           

          Would you mind confirming if you've imported the preferences file while updating to the latest version? Please ensure that import preference is checked under Creative Cloud preference settings, as shown in the image below-

           

           

          We will try our best to help.

           

          Thanks,

          Harshika

          A
          ArnoEnzo23364758
          Known Participant
          October 25, 2022

          I couldn't find this in my search. I made a new post earlier this morning for the same problem.

          https://community.adobe.com/t5/indesign-discussions/keyboard-shortcuts-no-longer-working-after-update-to-cc2023-indd-18-0-x64/m-p/13294260#M498881


          Here's the content of the post:

          I opened my computer this morning to find Adobe CC was updated to 2023.
          Illustrator and Photoshop are ok, but InDesign has left me with a really irritating issue. It is clearly in this version, since the previous version, which is not deleted and still working, doesn't have the issue.

          The keyboard is not working anymore.
          Ctrl-N, Ctrl-C, Ctrl-V, or any of the shortcuts to the tools (M, V, A, G, T, etc.) aren't working. I can click everything with the mouse, and when I draw a textbox with the mouse I can type text IN it (but not delete it, because backspace isn't working either), but outside the textbox nothing on the keyboard functions.

           

          I have rebooted the computer 4 times, deleted preferences (Ctrl-Alt-Shift upon Indd startup), but to no avail.

            C
            CA_BE
            Participant
            October 19, 2022

            Same here. Shortcuts that worked in previous version are not in the new version. For example, pressing "F", used to control the windows appearance function, now it does nothing.

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            October 19, 2022

            Hi @CA_BE,

             

            Thank you for reaching out. I assume you must have set up custom shortcuts in the previous version, which doesn't import in the latest InDesign version, which might be the cause of the shortcut not working. In InDesign, by default, pressing F is used for the Rectangle Frame tool.

             

            Would you mind confirming if you've imported the preferences file while updating to the latest version? Please ensure that import preference is checked under Creative Cloud preference settings, as shown in the image below-

             

             

            Let us know if that helps.

             

            Thanks,

            Harshika

             

              C
              CA_BE
              Participant
              October 22, 2022

              Thanks for your reply. No, I did not import preferences, I just clicked on update.

              Rishabh_Tiwari
              Community Manager
              Rishabh_TiwariCommunity Manager
              Community Manager
              October 19, 2022

              Hi @Quentin5E2B ,

               

              Sorry to hear about the trouble. Could you please share more about which shortcuts are not working and is it happening on a specific file or multiple files?

               

              Regards

              Rishabh

                Q
                Quentin5E2BAuthor
                Participating Frequently
                October 19, 2022

                For exemple, show guide : command + ; 
                On all files is the same, it is not working on Indesign. 

                PECourtejoie
                Community Expert
                PECourtejoieCommunity Expert
                Community Expert
                October 20, 2022

                Hi @Quentin5E2B,

                 

                Thank you for sharing the requested info. We tried testing the issue with the French keyboard at our end. I assume this to be an expected behavior as the keyboard layout changes from language to language. 

                 

                Attaching the screenshot for both English and French on a mac machine.

                English keyboard:-

                 

                French Keyboard:-

                 

                 

                You can now create custom shortcuts for the French keyboards by mapping the same keys as the English keyboard.

                 

                Hope it helps.

                 

                Thanks,

                Harshika


                @HARSHIKA_VERMA IMHO the layout should have no bearing, the position of the key is irrelevant, what is relevant would be the ascii code produced, isn't it? The main issue with the AZERTY keyboard are the numbers that require shift, by default when you type on what is 12345... on a QWERTY, you get &é"'( etc...

                But again, ; is produced without the shift modifier, therefore should work. Look at the fact that @Quentin5E2B is able to use that key with Option...

                 

                @HARSHIKA_VERMA if I may suggest the following: did you try the previous version on the French keyboard as well, to see if the issue is unique to the 2023 release?

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