Hi honey620,
there could be an explanation for this behavior:
The story direction of the text frame is set to Right-to-Left. That would be typical for a text frame of a document with RTL text like you would need it with Hebrew or Arabic. You could tell if this is the cause if you select the frame and check the in- and out-ports of the frame:
Story direction left-to-right, the in-port is at the upper left, the out-port is at the lower-right:

Story direction right-to-left, the in-port is at the upper right, the out-port is at the lower-left:

So in effect, if you do Span Columns to All you get the following results.
With story direction left-to-right:

With story direction right-to-left:

To change the story direction of the parent story of a selected text frame to LTR, use this script code written in ExtendScript (JavaScript) :
app.selection[0].texts[0].parentStory.storyPreferences.storyDirection =
StoryDirectionOptions.LEFT_TO_RIGHT_DIRECTION;
How to save script code to a script file and to install that script file, see:
https://www.indiscripts.com/pages/help#hd0sb2
Regards,
Uwe Laubender
( ACP )
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